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Citizens Branch Manager I

Bank Branch, Branch Manager

Rutland, Vermont

Job ID: 2210452

Full/Part Time: F

Shift: 1st Shift


These days, retail banking is about more than handling transactions — it’s about building relationships and providing a healthy environment for everyone. At Citizens, getting to know our customers and their needs, while keeping them (and you) safe, is what sets us apart!

Branch Managers drive branch performance and sales growth, while creating memorable experiences for their colleagues and customers. You're inspirational leadership and collaborative approach mean you make customers and colleagues feel like a priority. In this role, you are a hands-on manager who's passionate about mentoring branch colleagues, so they achieve their team and individual goals. You are critical in building a diverse team and developing your their capabilities, so they're successful now and in the future, as the business' needs change. As a result, your customers reach their potential.

Development is important to you - for yourself and your team. It's why you support a continuous learning mentality for all members of the branch team. You communicate business objectives in a way that makes colleagues want to executive against a common goal.
Does this sound like you? If so, then maybe you're Made Ready for this role!


  • Leadership experience with a proven track record of mentoring and managing a team to drive sales results and operational integrity 
  • History of meeting or exceeding P&L targets; understanding financials and key business drivers to make sound decisions
  • 4 years sales management in Retail or Branch Banking 
  • Successful record of meeting sales branch goals in a profit and loss environment 
  • Drive an outstanding customer experience validated through customer satisfaction surveys 
  • Maintain positive relationships with community and civic organizations 
  • Adaptability, flexibility and ability to work branch hours, including some weekends and evenings 
  • Meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS
Preferred skills/experience
  • Experience leading a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier IV up to 6 or less 
  • For Multi-Site locations qualified candidate will be skilled in remote or multi-unit management 
  • For an Evergreen position your assigned location will be figured out within 90 days and could be in an In-Store or Traditional branch
Education, Certifications and/or Other Professional Credentials
  • Associate’s or Bachelor’s degree preferred 
  • High School Diploma or equivalent required
Success Factors
  • Holding others accountable
  • Mentoring
  • Encouraging
  • Leadership
  • Customer service
  • Risk acuity
  • Business partnering
  • Problem solving
  • Retail banking
  • Talent sourcing and assessment
What you'll get
  • Important work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
  • Dedication to community – Thrive in a diverse, friendly and encouraging workplace that lets you give back to the community through volunteering and donating to causes that matter to you
  • Recognition & reward – See your hard work rewarded with promotion, growth and new opportunities
  • Training & development – Grow your career through training, mentoring, career planning and development that will enable you to branch off in any direction your talents and interests take you
  • Outstanding benefits – Gain access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You’ll also get a discount on thousands of gyms, studios and fitness centers.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Noteworthy Company for Diversity


Human Rights Campaign Best Places to Work for LGBTQ Equality


Military Friendly Employer