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Citizens Banker - InStore

Bank Branch, Banker

Rochester, New York

Our best Bankers are confident, self-starters who excel at building relationships with customers. They deliver amazing experiences and provide advice in the moments that matter most in customers’ lives.

  • Job Type: Full Time
  • Job Level: Professional
  • Starting Salary: $20+/hour

Job Description

Job ID 34233 Full/Part Time Full Time Shift 1ST Posting Start Date 07/10/2024 Posting End Date 08/10/2024


Starting Salary: $20 / hour and up

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

What you'll do

Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you!

Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. 

You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

  • Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
  • Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
  • Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. 
  • Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

  • High School degree or GED required
  • 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
  • Ability to effectively ask questions and identify needs to improve the customer relationship
  • Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
  • Demonstrated skills in using digital technology to support the delivery of business goals
  • Aptitude to problem solve and provide solutions to customer issues
  • Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
  • Self-motivated, confident and ability to multitask effectively
  • Ability to work branch hours, which can include weekends and evenings
  • Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
  • Completion of a video interview assessment as part of the application. How to prepare: Set aside 30-45 minute for the self-guided assessment that includes questions and games. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions, with 1 minute to prepare, 3 minutes to respond, and 1 opportunity to re-record. Share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, allowing our recruiters to review your application and advise you of next steps quickly.

Preferred skills/experience:

  • 1 year cash handling experience 

Hours and Work Schedule

  • Hours per Week: 40
  • Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency ​

The salary range for this position is $20.00- $28.61 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   ​

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Awards We've Received


Disability Equality Index Best Places to Work for People with Disabilities


Fair360 Top Regional Company


FORTUNE’s World’s Most Admired Companies


Human Rights Campaign Corporate Equality Index 100 Award


Military Friendly® Employer


Age-Friendly Institute's Certified Age-Friendly Employer


Bloomberg Gender Equality Index, Standout


Dave Thomas Foundation’s Best Adoption-Friendly Workplace


Forbes America's Best Large Employers



Candidates who apply to a Banker or Teller role with a posting start date of 2/26/24 or beyond are required to complete a video interview assessment as part of the application. Share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, allowing our recruiters to review your application and advise you of next steps quickly.

What to expect: As part of the application, candidates will complete a 30-45 minute self-guided assessment that includes questions and games.

How to prepare: Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions, with 1 minute to prepare, 3 minutes to respond, and 1 opportunity to re-record. You’ll also complete games that measure core competencies needed for the role.

Learn More about our assessment process here.

husband and wife looking up at a newly purchased house

Ready to Thrive

Choose from medical, dental and vision care options that offer preventative care at no cost.

Build your skills for today and tomorrow in our regular online webinars. And, receive reimbursement for tuition, books and fees for courses, degree programs and certificates.

Receive two weeks of 100% paid paternal leave; full-time colleagues who give birth are eligible for 16 weeks of paid leave. Get free counseling sessions for you, your child or spouse, too.

Enjoy up to 27 days of PTO, plus 11 paid holidays. And, work with your manager to adjust your work hours to get the flexibility you need.

Participate in local volunteer activities and have your donations to eligible nonprofits matched dollar-for-dollar.

Earn a competitive salary, and participate in our generous 401(k) and stock purchase programs. Get discounts on banking products, gyms, dining and more.