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Payment Ops Specialist II

Commercial Banking

Riverside, Rhode Island


As the Payment Ops Specialist II, you are responsible for monitoring accounts payables and receivables for the Operations team. You will also review payment requests to ensure they comply with policies and procedures, and you will track vendor payments and review their status to identify any issues that may have occurred.

Primary responsibilities include

  • Review payment requests to ensure that they comply with internal policies and procedures.
  • Track payments to vendors and review payment status to identify any issues that may have occurred during processing.
  • Prepare reports on accounts payable activity such as delinquencies and exceptions.
  • Reconcile accounts payable ledgers with bank statements or journals of the company’s financial institution.
  • Acts as an informal resource for payment specialists with less experience.
  • Process checks, money orders, credit card payments, wire transfers, and any other forms of payment.
  • Call Center support for payment processing and inquiries.
  • Payment exception processing and investigations.

Qualifications, Education, Certifications and/or Other Professional Credentials

  • 5+ years experience in Payment Operations processing
  • 5+ years customer advisor experience 
  • Ability to plan and prioritize workload while working under tight deadlines 
  • Ability to work under pressure with efficiency and accuracy
  • Strong understanding of Payment Security Policies
  • Ability to multi-task working independently and collaborate with teams 
  • Ability to influence across varying levels and organizations
  • Excellent written and oral communication skills
  • Ability to resolve straight forward to moderately complex problems with minimal guidance
  • Strong attention to detail 
  • Strong verbal/written communications skills
  • Strong knowledge and work experience with Microsoft applications such MS Office, Excel, Word and Power Point.

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: Hours varies between 8:30am to 7:30pm, Monday to Friday 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


FORTUNE’s World’s Most Admired Companies


Human Rights Campaign Corporate Equality Index 100 Award


Military Friendly® Employer


Age-Friendly Institute's Certified Age-Friendly Employer


Bloomberg Gender Equality Index, Standout


Dave Thomas Foundation’s Best Adoption-Friendly Workplace


Top Regional Company for Diversity


Forbes America's Best Large Employers


National Organization on Disability's Leading Disability Employer