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Commercial Operations Supervisor

Location Riverside, Rhode Island Req. Number196037 Category Management, Operations Full/Part Time F Shift 2nd Shift


Supports ACH manager with operational supervisory tasks as well as lead back up during manager’s absence. Performs other related duties as required. Primarily responsible for handling Automated Clearing House (ACH) origination and receipt processes. Ensuring that these processes and files comply with the National Automated Clearing House Association (NACHA) and other related regulations. Work with Corporate Customers troubleshooting and resolving file formatting issues.  Responsible for researching and resolving exceptions. Streamline processes and create efficiencies to deliver outstanding customer experience. Provide exceptional telephone support


  • 3+ years of supervisory experience.
  • 3+ years of experience in Banking Operations specifically ACH Operations
  • AAP Certified
  • Strong ability to function efficiently in a high volume, fast paced deadline oriented environment
  • Ability to multi task, prioritize and work independently
  • Strong communication and inter-personal skills giving the ability to influence others.
  • Excellent writing skills
  • Strong problem solving skills and attention to detail
  • Education:

    High School Diploma Required. Associates Degree Preferred

    Hours and Work Schedule

    Hours per Week: 40

    Schedule: Monday – Friday 3:30PM-12:00AM

    Hours may change to meet business needs


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.