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Business Support Manager II

Operations, Commercial Banking

Riverside, Rhode Island

Req. Number: 226035

Full/Part Time: F

Shift: 1st Shift

Description

As a Client Services Facilitator, you will be responsible for the delivery of training programs for roles within Client Services. 70% of your time will be conducting classroom training, while 30% will be occupied with class preparation and special projects including new hired support, and problem solving sessions.

The successful candidate will combine a world class training experience to new and existing colleagues.

Partner with business lines to assess post-training development needs for colleagues and provide feedback to management regarding classroom observations, and colleague feedback. This also includes:

  • Serve as a knowledgeable and impactful leader in the market for training and be responsible for the delivery of up-to-date course content and performance trends. 
  • Acts as an ambassador of the Development team, sharing resource information, answering questions, nesting, and fostering a learning culture throughout the organization by encouraging and promoting development activities. 
  • Through observation and interaction, the role maintains a strong knowledge and understanding of the branch behaviors and skills that drive business results.
  • Comprehensive knowledge of the end-to-end Cash Management, commercial card, business card processes and regulatory requirements

Qualifications

  • Ability to deliver an engaging Group during presentations and interactive experience in both the classroom and virtual environment
  • Experience with colleague development
  • Ability to effectively coach, has High Energy
  • Excellent written skills, strong organizational skills
  • Self-motivated
  • Comprehensive knowledge of the end-to-end Cash Management, commercial card, business card processes and regulatory requirements

Hours and work schedule: Monday-Friday 8am-5pm

Why work with us

  • Big bank with a neighborhood feel: We understand local business' needs and how to help you grow your book of business
  • Management that listens: Our experienced leadership is ready to hear your feedback and empower you
  • Effective resources and products: Our products, digital lending, and extensive support make it easy for businesses to work with you
  • Dedication to community: From providing capital to volunteering, we invest in communities as a financial advisor and neighbor

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more

Awards we've received

  • Forbes World's Best Banks (2020)
  • Forbes Best Employers for Diversity (2020)
  • Best Places to Work for LGBTQ Equality – 100% Corporate Equality Index (2020)
  • Military Friendly Employer (2020)
  • Dave Thomas Foundation – Best Adoption-friendly Workplace (2020)
  • Diversity, Inc. – Top 25 companies for diversity (2019)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

2022

Human Rights Campaign Best Places to Work for LGBTQ Equality

2021

Dave Thomas Foundation Best Adoption-friendly Workplace

2021

DiversityInc
Noteworthy Company for Diversity

2021

Military Friendly Employer

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