Business Support Manager II

Description

As a Client Services Facilitator, you will be responsible for the delivery of training programs for roles within Client Services. 70% of your time will be conducting classroom training, while 30% will be occupied with class preparation and special projects including new hired support, and problem solving sessions.

The successful candidate will combine a world class training experience to new and existing colleagues.

Partner with business lines to assess post-training development needs for colleagues and provide feedback to management regarding classroom observations, and colleague feedback. This also includes:

• Serve as a knowledgeable and impactful leader in the market for training and be responsible for the delivery of up-to-date course content and performance trends. 
• Acts as an ambassador of the Development team, sharing resource information, answering questions, nesting, and fostering a learning culture throughout the organization by encouraging and promoting development activities. 
• Through observation and interaction, the role maintains a strong knowledge and understanding of the branch behaviors and skills that drive business results.
• Comprehensive knowledge of the end-to-end Cash Management, commercial card, business card processes and regulatory requirements

Qualifications

• Ability to deliver an engaging Group during presentations and interactive experience in both the classroom and virtual environment
• Experience with colleague development
• Ability to effectively coach, has High Energy
• Excellent written skills, strong organizational skills
• Self-motivated
• Comprehensive knowledge of the end-to-end Cash Management, commercial card, business card processes and regulatory requirements

Hours and work schedule: Monday-Friday 8am-5pm

Why work with us

• Big bank with a neighborhood feel: We understand local business' needs and how to help you grow your book of business
• Management that listens: Our experienced leadership is ready to hear your feedback and empower you
• Effective resources and products: Our products, digital lending, and extensive support make it easy for businesses to work with you
• Dedication to community: From providing capital to volunteering, we invest in communities as a financial advisor and neighbor

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more

Awards we've received

• Forbes World's Best Banks (2020)
• Forbes Best Employers for Diversity (2020)
• Best Places to Work for LGBTQ Equality – 100% Corporate Equality Index (2020)
• Military Friendly Employer (2020)
• Dave Thomas Foundation – Best Adoption-friendly Workplace (2020)
• Diversity, Inc. – Top 25 companies for diversity (2019)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.