Inbound Business Banking Specialist

Description

The Business Banking Service Specialist responds to diverse incoming business customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering satisfactory solutions and appropriate options.

• Provides superior customer service and solutions in an efficient manner and timeframe
• Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship
• Strong customer service focus with the ability to resolve routine customer complaints in an accurate and efficient manner
• Ability to recognize and generate sales opportunities
• Participates in ongoing training and briefing activities to ensure awareness of changes in products and services
• Processes transactions; accurately recording and updating actions and outcomes
• Accurately completes all customer follow-up work
• Maintain knowledge of products, services, and promotions
• Achieve set business line goals.
• Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate
• Mentor new team members
• Consistently ensure world class service
• Utilize all appropriate resources

Qualifications

• Two (2) or more years of recent phone/inside sales experience, Contact Center experience strongly preferred
• Proficient knowledge of Microsoft Word, Excel, Access and Outlook Windows based programs including e-mail
• AFS experience a plus
• Active communication/listening
• Strong presentation skills
• Solid technical product knowledge
• Strong sales skills required
• Excellent Customer Service skills with an emphasis on the customer experience
• High school diploma or equivalent, associate degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 10a-6:30p M,Tu,W,F and 9a-5:30p Sat