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Inbound Business Banking Specialist

Customer Service and Call Center

Pittsburgh, Pennsylvania; Johnston, Rhode Island

Req. Number: 224544

Full/Part Time: F

Shift: 1st Shift

Description

The Business Banking Service Specialist responds to diverse incoming business customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering satisfactory solutions and appropriate options.

  • Provides superior customer service and solutions in an efficient manner and timeframe
  • Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship
  • Strong customer service focus with the ability to resolve routine customer complaints in an accurate and efficient manner
  • Ability to recognize and generate sales opportunities
  • Participates in ongoing training and briefing activities to ensure awareness of changes in products and services
  • Processes transactions; accurately recording and updating actions and outcomes
  • Accurately completes all customer follow-up work
  • Maintain knowledge of products, services, and promotions
  • Achieve set business line goals.
  • Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate
  • Mentor new team members
  • Consistently ensure world class service
  • Utilize all appropriate resources

Qualifications

  • Two (2) or more years of recent phone/inside sales experience, Contact Center experience strongly preferred
  • Proficient knowledge of Microsoft Word, Excel, Access and Outlook Windows based programs including e-mail
  • AFS experience a plus
  • Active communication/listening
  • Strong presentation skills
  • Solid technical product knowledge
  • Strong sales skills required
  • Excellent Customer Service skills with an emphasis on the customer experience
  • High school diploma or equivalent, associate degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 10a-6:30p M,Tu,W,F and 9a-5:30p Sat

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

2022

Human Rights Campaign Best Places to Work for LGBTQ Equality

2021

Dave Thomas Foundation Best Adoption-friendly Workplace

2021

DiversityInc
Noteworthy Company for Diversity

2021

Military Friendly Employer

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