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Fraud Operations Sr Specialist - Card Fraud Operations

Operations

Pittsburgh, Pennsylvania

Req. Number: 224879

Full/Part Time: F

Shift: 2nd Shift

Description

The Fraud Operations Senior Specialist is a customer service role within our Card Fraud Operations Call Center.  This role is responsible for taking calls from customers, collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast-paced environment.    This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

Primary responsibilities include:

  • Direct interaction with customers, Contact Center, and branches over the phone via inbound and outbound calls
  • Analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities
  • Managing competing priorities in an accurate and timely manner
  • May perform other duties as assigned including trouble shooting operational issues, participation in projects, reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner

Qualifications

Required Skills/Experience:

  • 2+ years, experience in analysis, financial services industry, or business line experience a plus
  • Organizational skills
  • Solid ability to multi-task
  • Solid customer service skills
  • Proficiency in PC skills and MS Office
  • Solid analytical skills
  • Solid knowledge of department computer applications and systems
  • Solid written and verbal communication
  • Capacity to work independently

Education

Associates Degree preferred

Hours and Work Schedule

Hours per Week:  40

Work Schedule:  Monday, Tuesday, Wednesday, Thursday, and Friday 1:00pm to 9:30pm off on Saturday and Sunday

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

2022

Human Rights Campaign Best Places to Work for LGBTQ Equality

2021

Dave Thomas Foundation Best Adoption-friendly Workplace

2021

DiversityInc
Noteworthy Company for Diversity

2021

Military Friendly Employer

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