Skip to main content

Does recent news have you questioning a career in banking? Citizens is well capitalized, has a strong liquidity position and is regulated by the Fed and OCC.

Escheatment & Garnishment Business Analyst Specialist


Pittsburgh, Pennsylvania

Job ID: 229827

Full/Part Time: Full Time

Shift: 1ST


As the  Escheatment & Garnishment Business Analyst Specialist, you will function as a team leader for the garnishment and escheatment operational team; You will also spend a portion of time performing the work supervised.  As the Team Leader, you will provide day-to-day supervision to a team including coordinating activities, checking on quality and work progress.  You will work within established precedents and practices as well as analyzes information to solve on-going problems.  

 Primary responsibilities include:

  • 45% Responsible for driving performance of team to meet expectations on SLAs, customer measures and other productivity/performance measures deemed appropriate by senior management.  Also responsible for analyzing department specific metrics  and delivering high level reports to showcase volume trends and ad-hoc needs.  Able to process large quantities of detailed information with high levels of accuracy to support group objectives.
  • 15% Responsible for training & developing the skill sets of junior colleagues, working with management to ensure they align with department needs and standards.
  • 10% Responsible to research and escalate  any issues that may occur with department applications or systems.
  • 15% Responsible for working with management to drive process/continuous improvement initiatives. Contribute to the improvement of the customer experience by encouraging and responding to process improvement ideas from team members.
  • 15% Responsible for partnering with management to drive colleague engagement. Role model desired behaviors, provide  feedback to motivate, and utilize available reward and recognition programs as incentive where applicable.


Required Skills/Experience:

  • Ability to develop & sustain strong, positive working relationships with internal and external colleagues and  business partners
  • Strong written and communications skills
  • Ability to research and problem solve complex issues
  • Ability to work under pressure with efficiency and accuracy
  • Ability to plan and prioritize workload
  • Able to work with all levels of colleagues from clerical to Senior Management
  • Word and Excel proficient
  • GL reconciliation/matching experience

Preferred Skills/Experience:

  • Excel – ability to create and update spreadsheets, work with macros
  • Educational, Certifications and/or Other Professional Credentials:
  • 5+ years of banking operations experience
  • Associate’s or Bachelor’s degree a plus

Hours and Work Schedule

Hours per week:   40

Work Schedule:  Monday - Friday, 8:00am - 4:30pm 

Position is 100% in-office.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


The Banker’s Bank of the Year


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Noteworthy Company for Diversity


Human Rights Campaign Best Places to Work for LGBTQ Equality


Military Friendly Employer

  • Citizens Pay Partnership Manager Westwood, Massachusetts; Utah; Johnston, Rhode Island; North Carolina; Remote Westwood, Massachusetts, Utah, Johnston, Rhode Island, North Carolina, Remote
    View Job
  • Director of College Bound Citizens Westwood, Massachusetts; New York, New York; Johnston, Rhode Island Westwood, Massachusetts, New York, New York, Johnston, Rhode Island
    View Job
  • Principal Data Analyst Columbus, Ohio; Westwood, Massachusetts; Johnston, Rhode Island; Remote Columbus, Ohio, Westwood, Massachusetts, Johnston, Rhode Island, , Remote
    View Job