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Deposit Ops Sr Specialist

Corporate and Administrative

Pittsburgh, Pennsylvania


As the Deposit Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

Primary responsibilities include

  • Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment.
  • Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s).
  • Research routine customer, brand, or bank inquiries as appropriate.
  • Determines the source of problems and works to resolve them accurately and within service level agreements.
  • Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.
  • May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit.
  • Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.
  • The position may include reporting responsibilities and may assume department administrative duties as needed.
  • Reviewing legal and escheatment documents and determining appropriate action to take
  • Reporting daily volumes and creating action plans
  • Adherence to risk management requirements, including regulatory and product changes
  • Procedure Updates
  • Process Improvement

Qualifications, Education, Certifications and/or Other Professional Credentials

  • Ability to develop & sustain strong, positive working relationships with internal and external colleagues and  business partners
  • Strong written and communications skills
  • Ability to research and problem solve complex issues
  • Ability to work under pressure with efficiency and accuracy
  • Ability to plan and prioritize workload
  • Able to work with all levels of colleagues from clerical to Senior Management
  • Word and Excel proficient
  • GL reconciliation/matching experience

Preferred Skills/Experience:

Excel – ability to create and update spreadsheets

Educational, Certifications and/or Other Professional Credentials:

5+ years of banking operations experience

Associate’s or Bachelor’s degree a plus

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: M-F, 8:00am - 5:00pm

Position is fully onsite/in-office in Pittsburgh.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


FORTUNE’s World’s Most Admired Companies


Human Rights Campaign Corporate Equality Index 100 Award


Military Friendly® Employer


Age-Friendly Institute's Certified Age-Friendly Employer


Bloomberg Gender Equality Index, Standout


Dave Thomas Foundation’s Best Adoption-Friendly Workplace


Top Regional Company for Diversity


Forbes America's Best Large Employers


National Organization on Disability's Leading Disability Employer