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Business Banking Market Manager - Virtual Channel

Business Banking

Pittsburgh, Pennsylvania

Req. Number: 220538

Full/Part Time: F

Shift: 1st Shift


The Business Banking Market Manager  - Virtual Channel will manage a team of Virtual Relationship Managers responsible for Business Banking customers in the 500k – 5 MM market. The Market Manager will be responsible for attaining financial and sales goals through active coaching and managing to the Business Banking defined DRIVE sales process and sales management process (including cold calling) as well as required paperwork.

• Develop skills and competencies of their team, maintaining optimum staffing occupancy

• Ensure focus on identifying and closing cross sell product opportunities, and acquiring new customer relationships within the assigned branches

• Provide coaching and managing to the team around DRIVE sales activities and expectations

• Lead, develop and motivate the sales team in their professional growth and maximizing their overall contribution to the business, as well as recruiting sales representatives to build bench strength

Review instructions before entering data:


Candidate must report to the Citizens office location daily, this is not a remote based position.
Undergraduate degree preferred or equivalent work experience
• 5+ years Business sales development experience

• 3+ years experience leading a team to achieve sales results

• 3+ years of credit experience
• Strong presentation skills, both verbal & written

• Ability to work in a matrix organization and develop partnerships across business lines

• Strong PC skills, both in Word and Excel, or similar software

• Strong knowledge of banking deposit/credit products and services

• Strong knowledge of bank operations/systems and compliance/regulatory issues

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Mon-Fri 8am-5pm



We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


Noteworthy Company for Diversity


Military Friendly Employer