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Branch Support Senior Specialist

Location Pittsburgh, Pennsylvania Job ID/ Req. Number193354 Category Operations Full/Part Time F Shift 1st Shift


  • Branch Support Senior Specialist responds to diverse incoming colleague calls/requests, at all levels of the multi-state network regarding Bank policy, procedure, compliance, account maintenance, electronic banking and assistance with various Bank programs

  • Provides superior customer service and solutions in an efficient manner and time frame

  • Strong customer service focus with the ability to resolve routine customer inquiries in an accurate and efficient manner

  • Participates in ongoing training and briefing activities to ensure awareness of changes in products and services

  • Maintain knowledge of products, services, and promotions

  • Achieve set business line goals

  • Retains ownership of colleague issues to satisfactory completion and knows to escalate when appropriate

  • Mentor new team members

  • Consistently ensure world class service. Utilize all appropriate resources.

  • Adhere to schedule

  • May be a point of contact to manager and colleagues for general servicing inquiries from peers


  • World Class customer service skills

  • Strong knowledge of business processes, products and services

  • Solid time management skills; goal driven with a desire to exceed productivity goals

  • Solid verbal/written/interpersonal communication

  • Strong listening and problem solving skills

  • Close attention to detail

  • Good math skills

  • Self starter; able to work with minimal supervision

  • Ability to learn new concepts quickly

  • Team player with strong coaching/mentoring abilities

  • 1 + years Teller and/’or Banker abilities/experience preferred, basic computer experience

  • 1 + years Customer service experience required

Hours and Work Schedule:

Hours per Week: 40
Work Schedule8:30AM-5:00PM (Thursday/Sunday Off)

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.