Branch Support Senior SpecialistLocation Pittsburgh, Pennsylvania Job ID/ Req. Number193354 Category Operations Full/Part Time F Shift 1st Shift
Branch Support Senior Specialist responds to diverse incoming colleague calls/requests, at all levels of the multi-state network regarding Bank policy, procedure, compliance, account maintenance, electronic banking and assistance with various Bank programs
Provides superior customer service and solutions in an efficient manner and time frame
Strong customer service focus with the ability to resolve routine customer inquiries in an accurate and efficient manner
Participates in ongoing training and briefing activities to ensure awareness of changes in products and services
Maintain knowledge of products, services, and promotions
Achieve set business line goals
Retains ownership of colleague issues to satisfactory completion and knows to escalate when appropriate
Mentor new team members
Consistently ensure world class service. Utilize all appropriate resources.
Adhere to schedule
May be a point of contact to manager and colleagues for general servicing inquiries from peers
World Class customer service skills
Strong knowledge of business processes, products and services
Solid time management skills; goal driven with a desire to exceed productivity goals
Solid verbal/written/interpersonal communication
Strong listening and problem solving skills
Close attention to detail
Good math skills
Self starter; able to work with minimal supervision
Ability to learn new concepts quickly
Team player with strong coaching/mentoring abilities
1 + years Teller and/’or Banker abilities/experience preferred, basic computer experience
1 + years Customer service experience required
Hours and Work Schedule:
Hours per Week: 40
Work Schedule: 8:30AM-5:00PM (Thursday/Sunday Off)
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.