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Citizens Branch Manager II

Bank Branch, Branch Manager

Osterville, Massachusetts

Req. Number: 224473

Full/Part Time: F

Shift: 1st Shift


Citizens Branch Manager

As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.  The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to branch colleagues.  The role fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs. The Branch Manager should have experience working in the digital space to show customers the easy accessibility of our mobile and online experience. In this capacity, the Branch Manager plays a critical role in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. The Branch Manager will put performance development as priority, emphasizing the importance of continuous learning and implementing coaching plans to assist colleagues in achieving personal/branch goals.  The Branch Manager must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute. The Branch Manager is also responsible for the branch P&L and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making.  In addition, the Branch Manager leads, manages, and directs all colleague and sales activities to ensure P&L targets are met and exceeded. As an ambassador for our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones.



  • Leadership experience; with proven ability to coach and develop to drive sales excellence, ensure the delivery of world class customer service, and operational integrity in a high volume branch environment.
  • 4 years sales management experience in Retail or Branch Banking environment 
  • Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment 
  • Drive an exceptional customer experience validated through customer satisfaction surveys 
  • Maintain strong partnerships with community & civic organizations 
  • Adaptability, flexibility and ability to work branch hours, including some weekends and evenings 
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS

Preferred Skills/Experience:

  • Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less 
  • For Multi-Site locations qualified candidate will be skilled in remote or multi-unit management 
  • For an Evergreen position your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch.

Education, Certifications and/or Other Professional Credentials:

  • Associate’s or Bachelor’s degree preferred 
  • High School Diploma or  equivalent required

Success Factors

  • Knowledge, skills & abilities that typically lead to success in the job include:
  • Holding others accountable
  • Coaching
  • Inspiring
  • Team Leadership
  • Customer service
  • Risk acumen
  • Business partnering
  • Problem solving
  • Retail banking
  • Talent sourcing & assessment

Hours & Work Schedule:

Hours Per Week: 40

Work Schedule:  Varies based on branch schedule and needs. May include evenings and weekends.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


Noteworthy Company for Diversity


Military Friendly Employer