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Sr Regulatory Relations Manager


New York, New York; Boston, Massachusetts; Johnston, Rhode Island


As Senior Manager of the Citizens Financial Group Compliance Regulatory Relations team, this individual is responsible for managing the relationship, examination activity, and facilitating all other interactions, including the flow of information to and from the following regulatory agencies with respect to Citizens: the Federal Reserve Bank of Boston (FRBB), Office of the Comptroller of the Currency (OCC), Federal Deposit Insurance Corporation FDIC), Consumer Financial Protection Bureau (CFPB), Financial Industry Regulatory Authority (FINRA), Securities and Exchange Commission (SEC), and the Department of Banking for the Commonwealth of Pennsylvania Department (DOBPA). The Senior Manager is also responsible for developing and maintaining Regulatory Relations Policy Standards, and regulatory Outreach and Training within Citizens.

Primary responsibilities include:

  • Drive Regulatory Relations policies, standards, and initiatives across Citizens.
  • Execute the Annual Regulatory Engagement Plan – schedule and facilitate Interagency meetings between the bank and the various regulatory agencies.
  • Support and facilitate all interactions, including the flow of information to and from the regulatory agencies with respect to issues impacting assigned Business Lines/Functional areas within Citizens.
  • Directly manage FRBB, OCC, FDIC, CFPB, FINRA, SEC, and DOBPA regulatory examinations and ongoing supervisory requests for all assigned business lines and/or functional areas.
  • Provide leadership and manage decentralized teams of individuals to support regulatory reporting, examinations, responses, and communications across the Americas Divisions.
  • Prepare Senior Management meetings which includes, but not limited to:
    • Meeting agenda development
    • Development of Executive Briefings
  • Collaborate closely with executive and senior management to ensure appropriate stakeholder involvement in regulatory activities and ensure complete and timely responses to same.
  • Serve as subject matter expert to Citizens personnel in assigned Business Lines/Functional areas, and management to proactively address regulatory inquiries, raise awareness of regulatory requirements, and provide keep Citizens current on regulatory areas of interest and focus.
  • Monitor, track, and report regulatory issues raised outside of the examination process to ensure the timely response and remediation of these matters within responsible areas of Citizens.
  • Analyze regulatory trends and determine impact on respective lines of business. Escalate regulatory matters as appropriate and ensure remedial actions are addressed and delivered within acceptable timeframes.
  • Contribute to effective management reporting and dashboards for governance committees, senior management, and regulatory agencies, regarding Citizens Regulatory Relations.
  • Leads, or participates as necessary, ad hoc projects and change initiatives as assigned by the Director of Citizens Regulatory Relations.


  • 10 years of relevant work experience to include serving as a regulator or interfacing with regulators.
  • Excellent influencing, facilitation, and partnering skills and ability to build strong internal and external networks.
  • Exceptional writing skills, with ability to synthesize complex concepts and translate into effective presentations to external regulators and Senior Executives
  • Working knowledge in a broad range of risk management disciplines operational risk, market risk, credit risk and compliance
  • Strong attention to detail, willingness to "roll up sleeves"; ability to work under pressure and tireless work ethic.
  • Autonomous and highly motivated with the ability to multi-task productively and to work independently as well as collaboratively.
  • Experienced in project management with excellent organizational, follow-up and time management skills.
  • Experience in regulatory and internal audit interaction, exam management/ coordination, and issue management/ resolution


  • Bachelor's degree required.

Hours & Schedule:

  • Work Schedule: Monday - Friday 
  • Hours per Week: 40

Location: NYC preferred location.  Open to Boston, MA or Johnston, RI.

Pay Transparency 

The salary range for this position is $123,000-$185,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Disability Equality Index Best Places to Work for People with Disabilities


Fair360 Top Regional Company


FORTUNE’s World’s Most Admired Companies


Human Rights Campaign Corporate Equality Index 100 Award


Military Friendly® Employer


Age-Friendly Institute's Certified Age-Friendly Employer


Bloomberg Gender Equality Index, Standout


Dave Thomas Foundation’s Best Adoption-Friendly Workplace


Forbes America's Best Large Employers