Investigator I

Description

The Investigator I role within the Corporate Security division will support the ongoing success of the Investigations function by providing independent and objective investigation services throughout the organization. 

We are seeking someone who resides in the Boston MA, or the surrounding area, as this role will cover that general region. 

In this role, you will be responsible for conducting investigations that are primarily related to fraud and financial crimes. You will also provide investigative support to various internal partners within the bank as well as external associates. 

The primary responsibilities include: 

Conducting both external and internal investigations in a timely, professional, and accurate manner. These will include, but are not limited to investigations pertaining to check fraud, debit and credit card fraud, account takeover fraud, identity theft, elder financial exploitation, wire fraud and illicit insider activity

• Utilizing numerous computer-based applications and systems on a regular basis
• Drafting and completing high-quality written investigations reports utilizing the case management system. While conducting investigations, you will be entering pertinent information into various fields within the case system including inputting financial transactions, calculating losses as well as entering timely and detailed case notes that will include written summaries outlining the incident, actions taken by you during the investigation, interviews conducted, key findings and recommendations to be made
• Prioritizing assigned workload to ensure investigations are undertaken in a timely and cost-effective manner and in accordance with various rules and regulations outlined by governing entities 
• Conducting expedient tracing, freezing and recovery of funds
• Identifying risks to the firm, recommending improvements to systems and controls as well as the bank’s overall financial fraud prevention program
• Providing expert investigative services and specialist advice to partners and stakeholders 
• Providing clear, detailed briefings on financial crime or security incidents to business line stakeholders as well as thoughtful guidance to customers
• Completing appropriate regulatory reports 
• Building and maintaining relationships with key contacts inside the bank to maximize effectiveness of the role and externally with industry peers and law enforcement

Required Skills/Experience: 

• 2 or more years of investigations, financial fraud, and/or law enforcement experience. Banking, financial services sector preferred.
• General knowledge relative to bank transactions and process 
• An awareness of legal, statutory, and regulatory environments, especially as they relate to investigations within the banking arena.
• Demonstrated experience as it relates conducting interviews and information gathering
• Strong overall computer skills to include case management software, the use of computer-based applications, and familiarity with MS Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong communication skills (both verbal/written)
• Knowledge and experience with banking policies and procedures, financial sector regulation and compliance and corporate governance 
• Knowledge and experience with utilizing open-source intelligence during an investigation 

Education, Certifications, and/or Other Professional Credentials: 

• Associate’s degree in criminal justice or related field (direct and tenured experience in related field may substitute for degree)
• Certified Fraud Examiner, Certified Financial Crime Investigator or similar certification preferred 

Pay Transparency 

The salary range for this position is $49,275 - $73,912 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. 

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.