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Now hiring in Fraud Operations.

Fraud Operations Sr Specialist - Card Fraud

Operations, Fraud Ops

Medford, Massachusetts

Job ID: 2210081

Full/Part Time: Full Time

Shift: 2ND


Are you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class Fraud Support? Do you thrive in working in a fast paced environment? Our Fraud Operations Senior Specialist role may be the right career choice for you.

At Citizens Bank, we consider our colleagues to be our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Fraud Support Call Center team. Bring your skills and expertise to our team. Our colleagues have the support and training needed to grow their careers and make a lasting impact. 

Schedule is 2nd Shift M-F 1:30PM-10:00PM

What you can expect in this role:

  • A hybrid work schedule, working 2 day in the office and 3 days remotely
  • Field a variety of incoming customer calls with a passion to deliver high quality support for our customers
  • Give customers peace of mind by protecting them against fraud
  • Extensive paid training to ensure your expertise and prepare you to handle customer inquiries of increasing complexity
  • Dedicated support from leaders and peers to support your development and performance
  • A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual
  • Satisfaction and pride in producing high quality work

What we offer:

  • Competitive salary with exceptional benefits such as medical, dental, and generous Paid Time Off policy
  • Opportunities to grow your career with a company that values career progression
  • Access to 401(k) with corporate match and Employee Stock Purchase Program
  • Access to exclusive colleague offers on Citizens Bank products and services

Primary responsibilities include:

  • Direct interaction with customers, Contact Center and branches over the phone via inbound and outbound calls
  • Analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities
  • Managing competing priorities in an accurate and timely manner
  • May perform other duties as assigned including trouble shooting operational issues, participation in projects, reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner


Required Skills/Experience:

  • 2+ years, experience in analysis, financial services industry or business line experience a plus
  • Organizational skills
  • Solid ability to multi-task
  • Solid customer service skills
  • Proficiency in PC skills and MS Office
  • Solid analytical skills
  • Solid knowledge of department computer applications and systems
  • Solid written and verbal communication
  • Capacity to work independently


Associate's Degree preferred

Contact Center experience preferred but not required

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Bloomberg Gender Equality Index, Standout


Top Regional Company for Diversity


Forbes America's Best Large Employers


FORTUNE’s World’s Most Admired Companies


The Banker’s Bank of the Year


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Disability Equality Index Best Places to Work for Disability Inclusion


Human Rights Campaign Best Places to Work for LGBTQ Equality

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