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Deposit Operations Sr Specialist

Operations

Medford, Massachusetts

Req. Number: 227077

Full/Part Time: F

Shift: 1st Shift

Description

The Deposit Operations Sr Specialist will provide customer service to internal and external customers in the Processing Team and assist the call center in the Retirement Services department. 

Specific responsibilities include:

  • Providing customer service to customers and branch colleagues
  • Reporting and processing transactions within the SLA
  • Learning and understanding IRS regulations as they pertain to IRA products

Qualifications

Required Skills/Experience:

  • 1-2 years of customer service experience

  • Very strong customer service skills
  • Ability to multi-task and function efficiently in a high volume, fast paced environment
  • Ability to learn IRS regulations and adapt to changes
  • Proficiency in MS Office
  • Strong written and verbal communication skills
  • Ability to work independently
  • Strong organizational and analytical skills
  • Strong leadership skills and ability to work independently
  • Excellent attention to detail
  • Accuracy extremely important

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday,  8:00 a.m. to 4:30 p.m.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

2022

Human Rights Campaign Best Places to Work for LGBTQ Equality

2021

Dave Thomas Foundation Best Adoption-friendly Workplace

2021

DiversityInc
Noteworthy Company for Diversity

2021

Military Friendly Employer

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