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Compliance Sr Manager - Ethics Office


Medford, Massachusetts; Westwood, Massachusetts; Johnston, Rhode Island

Job ID: 26711

Full/Part Time: Full Time

Shift: 1ST


This role supports the Ethics Office, specifically Regulation O & W governance and the Regulation O & W Program Offices, and entails being the Program Officer for both Reg O & W.  The Program Officer will provide subject matter expertise to various business lines and will work in collaboration with Legal, Compliance, and support functions.  The Program Officer will work closely with and report directly to the Head of Ethics Office Programs.  

This is a highly visible role that will require superior project management skills, deep business knowledge, broad connections across all businesses lines as needed, excellent verbal and written communication skills, and regulatory knowledge. Executive level communication will be required as well as regulator direct communication. Candidates must have experience in complex problem solving, working across multiple businesses, documenting corrective action plans, designing controls and key risk indicators.

The duties of this position include but are not limited to: 

  • Overseeing and providing updates on the Reg O & W Programs, which entails assessing U.S. regulatory requirements.
  • Leading affiliate transaction initiatives and assessing risk and controls for new initiatives and products.
  • Driving corporate governance, while promoting appropriate policy and procedure direction.
  • Drafting clear and concise reporting for senior management and various committees of the Bank.
  • Acting as the subject matter expert for various business lines and working in collaboration with Legal, Compliance, and support functions.
  • Developing and overseeing training.
  • Identifying key risks and controls for both bank and business lines
  • Staying current of the regulatory environment and expectations through discussions with peers, seminars, webinars, roundtables, law firms, bankers’ associations, etc.

The role will also provide an opportunity to support other areas owned Ethics Office such as conflicts of interest, gifts and entertainment, and ant-bribery and corruption.

Required Skills and Experience:

  • 5+ years minimum experience in Banking with at least 2 years in controls or compliance.
  • Working knowledge of Reg O and W requirements, common pitfalls, and industry standards.
  • Prior experience in control design and ongoing program governance post execution.
  • Prior experience in MRA remediation and regulatory interaction.
  • Computer proficiency, specifically MS Office (Word, Excel, Access, PowerPoint, etc.).
  • Must be proactive with the ability to work independently and deliver superior results.
  • Critical thinking and the ability to develop a comprehensive assessment of regulation programs.
  • Strong communication skills with an ability to convey complex topics and recommendations (written, verbal and listening).
  • Team-player who can manage to time sensitive deliverables.

Education and Certifications:

  • Bachelor's degree in relevant field of study or equivalent work experience required

Work Schedule: 3 days in the office:

Hours: 40

Schedule: Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


Bloomberg Gender Equality Index, Standout


Top Regional Company for Diversity


Forbes America's Best Large Employers


FORTUNE’s World’s Most Admired Companies


The Banker’s Bank of the Year


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Disability Equality Index Best Places to Work for Disability Inclusion


Human Rights Campaign Best Places to Work for LGBTQ Equality

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