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Home Mortgage Processor Manager

Location Marlton, New Jersey Req. Number210930 Category Management, Operations, Home Mortgage Retail Full/Part Time F Shift 1st Shift


The responsibilities of the Home Mortgage Processing Manager include:

  • Manage the workflow of FHA, VA, CTP, Conventional and Portfolio loan products

  • Ensure compliance with state and federal regulations and adherence to investor guidelines

  • Provide leadership and promote teamwork and professionalism with the team

  • Develop the skills of the processing team and managing the workflow for processing, underwriting, and closing

  • Manage, hire, coach and train the processing team

  • Work closely with Product Development and Secondary Marketing to incorporate program changes into production by maintaining up-to-date procedures and ensuring adequate training for the entire team

  • Coordinate training with external sources when appropriate

  • Closely monitor adherence to program guidelines and bank policies and provide performance feedback to the processors

  • Implement strategies to manage productivity and turn times to meet or exceed production service level requirements for the entire team

  • Assist senior management in meeting corporate goals and objectives


  • Bachelor's degree in relevant field or equivalent work experience

  • 7 plus years’ residential mortgage experience with Conventional, Construction Perm, FHA and VA loans

  • 5 years plus management experience preferred

  • Expert knowledge of government and bank regulations, policies and procedures

  • Demonstrated ability to deliver high customer service with both internal and external customers

  • Strong organizational skills

  • Strong Construction Perm experience preferred

Hours & Work Schedule

Hours per Week:  40

Work Schedule:  8:00AM-5:00PM

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.