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Does recent news have you questioning a career in banking? Citizens is well capitalized, has a strong liquidity position and is regulated by the Fed and OCC.

Workflow Specialist


Johnston, Rhode Island

Job ID: 24230

Full/Part Time:

Shift: 1ST


The successful candidate will be a member of the Subpoena Summons Processing Team within the Citizens Bank Legal Department. This group responds to legal requests (subpoena’s, summons, search warrants, etc.) for customer account records and information.  In support of the team, the Workflow Specialist inputs and assigns incoming requests, processes mail and incoming payments, handles incoming calls, completes various administrative tasks, and assists case processors when necessary. This position will report to the Subpoena Processing Manager who reports to the Litigation Manager.

Primary Responsibilities:

  • Process incoming legal requests by inputting into the proprietary system and assigning cases in accordance with legal due dates.
  • Process incoming mail and associated payments
  • Answering incoming calls
  • Maintaining reports
  • Various administrative tasks
  • Participate in ad hoc projects

Necessary Qualifications and Skillset:

  • Able to work independently, take ownership of time sensitive processes, plan and prioritize daily responsibilities
  • Solid organization and time management skills
  • Demonstrate professional written and verbal skills
  • Proficiency with MS-365
  • A strict adherence to confidentiality
  • Familiarity with legal documentation and legal process is beneficial, though not required
  • Experience with financial services industry preferred

Hours per Week:  40

Work Schedule:  Monday - Friday 8:30 AM - 5:00

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


The Banker’s Bank of the Year


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Noteworthy Company for Diversity


Human Rights Campaign Best Places to Work for LGBTQ Equality


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