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Sr Risk Operational Manager - Commercial


Johnston, Rhode Island; Westwood, Massachusetts; Boston, Massachusetts


The Senior Manager of Non-Financial Risk Management Oversight is responsible for the independent oversight, review and effective challenge and risk advisory services for the Commercial Bank division. The colleague will work within a broader 2nd line risk oversight team to assess the risk program activities at the enterprise level for those material to products offered within the Commercial Banking Division. 

These program activities include but are not limited to: Risk and Control Self-Assessments, Issues Management, Material Risk Identification, Change Management, Targeted Risk Assessments, and other formal programs.  In addition, this candidate will partner with various risk and business line stakeholders to help solve complex risk issues and projects. It is expected that this colleague has strong domain knowledge of risk and control frameworks, industry best practices, OCC heightened standards and banking regulatory requirements.

Additional key roles and responsibilities include:

  • This position constitutes a key component within a team of skilled, engaged and customer-focused colleagues with a broad span of responsibilities. The role will require active engagement in a fast-moving environment to support the business by providing relevant advice and credible expert challenge to ensure the banks risk framework is effectively implemented.
  • Drives engagement with the Commercial Bank’s 1st line of defense team to ensure compliance with the banks risk framework and internal policies along with regulatory requirements, and expectations of stakeholders. Collaborate with partners across all lines of defense and support areas to ensure timely identification, mitigation, resolution, and escalation of existing, emerging, risks and issues.
  • Evaluate the risk implications of new business initiatives, ensuring they align with the organization’s risk appetite and control framework.
  • Monitor divisional risk profile to ensure all activities align with the established risk appetite.
  • Lead targeted risk assessments to identify and evaluate emerging or significant non-financial risks.
  • Provides regulatory expertise and solutions on complex risk and compliance issues based upon understanding of Commercial Banking business unit's activities, products, and risks.
  • Understand the external environment, including emerging risks within the industry and the priorities of the regulatory agencies. 

Required Experience:

  • 8+ years’ experience Risk management experience from working in financial services industry
  • 8+ years demonstrated domain expertise and experience within the relevant product or services
  • Experience in an organization that is under strong regulatory oversight and scrutiny
  • Expert knowledge of the OCC guidelines for establishing Heightened Standards 
  • Expert knowledge of internal controls and risk assessment
  • Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas
  • Proven leadership and management skills in a professional environment
  • Proven ability to develop and maintain high impact relationships 
  • Influencing and conflict resolution skills
  • Decisiveness and sound judgment on a consistent basis
  • Capacity to challenge status quo
  • Excellent business writing skills
  • Proficient use of MS Word, MS Excel and PowerPoint and Visio


  • Bachelor’s degree Required
  • Certifications Preferred: Certified Internal Auditor, Certified Regulatory Compliance Manager, Accredited Payments Risk Professional, Certified Fraud Examiner, Certified Public Accountant, Project Management Professional, Certified in Risk and Information System Controls, or other relevant risk certifications

Hours & Work Schedule: Hybrid 3 days in the office/2 remote

  • Hours per Week:40
  • Work Schedule: Monday -Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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