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Service Now Asset Management Specialist - Work From Home

Location Johnston, Rhode Island Req. Number200542 Category IT, Corporate Full/Part Time F Shift 1st Shift


The ServiceNow Asset Manager will provide subject matter expertise and hands-on technical development/delivery support to establish core capabilities and provide ongoing enhancement of the ServiceNow Hardware and Software Asset management modules. This includes reporting around compliance and obsolete endpoints, terminations, decommissions, disposal reassignment of assets and overall asset lifecycle behaviors.

The role includes in-depth knowledge around reviewing contracts, uploading and maintaining licensing entitlements, creating and maintaining the necessary hardware and software models, understanding of the different out of the box publisher packs, and overall reporting for asset health monitoring.  This person will provide an understanding of the requirements and objectives of ITIL and ITSM best practices and advises the organization on overall health of asset management. 

Primary responsibilities include: 

  • Working within the hardware and software asset management modules of ServiceNow.

  • Converting software licensing contracts into product models and entitlements.

  • Designing reports to prove out the critical success factors and KPIs.

  • Designing reports for all levels of the organization

  • Understanding all data points in ServiceNow and how it interrelates to other aspects of platform and the organization.

  • Being able to identify where data integrations are possible and or necessary to improve overall process and facilitate automation.

  • Focus on communications and familiar with products and product models

  • Process design, identification of critical success factors, KPIs and measurement

  • Translate risk language into actionable items and deliverables designed to continually enhance processes.

  • Ability to work in an Agile framework


Required Skills/Experience: 

  • Minimum of 5 years' experience with Asset Management, Asset Discovery and CMDB integrations with a specific focus on the ServiceNow Asset Management module.

  • Strong hands-on experience in troubleshooting ServiceNow Discovery, integrations and import logs with external data source. 

  • Experience with various authentication and scripting methods including ODBC, JDBC, REST, SOAP, and JavaScript desired, but not required

  • Familiarity with a broad range of Infrastructure concepts to include software, server, network, database, storage, and infrastructure components, etc.

  • A general familiarity with software modeling and allocations.

  • Strong written and verbal communication, good interpersonal skills, including collaboration, communication, relationship building, and negotiation

Education, Certifications and/or Other Professional Credentials: 

  • Bachelor's Degree or relevant experience in Business, Information Management or a related field required

Hours & Work Schedule

Hours per Week: 40

Work Schedule: M - F


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.