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Senior IT Security Professional – Privileged Identity Operations

Johnston, Rhode Island


The Senior IT Security Professional within the Corporate Security and Resilience (CS&R) Identity and Access Management (IAM) team is an experienced security professional providing second and third level support for the Citizens Distributed Security team. 

In this role you will focus on managing and integrating privileged identities from various platforms into the enterprise privileged identity management platform while providing technical expertise to both the internal and external departments within the organization.  

Primary responsibilities include: 

  • Integration of identities into privileged management services such as password vault, session management and session recording

  • Supporting troubleshooting and resolving complex authentication, authorization and integration problems as they relate to the enterprise vaulting solution

  • Managing resources and time as appropriate to ensure successful delivery of services

  • Ensuring delivery against operational control measures and addressing via Service Improvement Plans where a shortfall has been identified

  • Providing security services that enable business while maintaining the highest levels of service and support without compromising a strong risk position

  • Providing leadership and mentoring for junior staff on the Distributed IAM Platform Operations team

  • Acting as a focal point for resolution and/or escalation of IAM Platform Operations issues

  • Providing Level 2 and 3 support for the day-to-day operations of the Citizens IAM Platform Operations team 

Location is not a barrier for this role and while our preference would be to have a chosen candidate with onsite capabilities in one of our corporate headquarters – we are open to remote employment within the United States for an experienced candidate.


Required Skills/Experience: 

  • 10 or more years of professional experience, preferably in a financial services environment

  • 5 or more years of experience with enterprise privileged identity management platforms – Quest TPAM, CyberArk, CA PAM, Thycotic Secret Server

  • 5 or more years of IT Risk or Information Security experience, preferably in a large corporate environment

  • Strong knowledge of user access principles for multiple OS platforms including but not limited to Unix, Linux, MS Active Directory, Oracle, MS SQL Server, and MS Windows

  • Proven service and delivery capability / focus

  • Proven experience with highly complex risk issues in a technology environment and appropriate mitigation strategies.

  • Knowledgeable on the regulatory requirements that impact the business lines that TSA supports (i.e. GLBA, SOX, PCI)

  • Clear understanding of CoBIT and ITIL Frameworks

  • Proven ability to influence and gain trust at senior management levels in multi-cultural environments

  • Ability to manage complex activities simultaneously to short timescales

Education, Certifications and/or Other Professional Credentials: 

  • B.S. in Information Technology or Business Management preferred

  • CISSP, CISA, or other related certifications and knowledge of ISO and NIST security standards preferred 

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday 


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.