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Scrum Master

Commercial Banking

Johnston, Rhode Island, United States

One Citizens Bank Way

Req. Number: 217834

Full/Part Time: F

Shift: 1st Shift


Do you enjoy empowering teams to deliver customer value faster and more efficiently? Do you believe that team work is the way to deliver the right solutions for customer? Do you personify Scrum and Agile values? If so, this is the role for you.

The Scrum Master will unlock the potential of 1-2 scrum teams by challenging everyone to bring their best thinking, celebrating successes and treating mistakes as learning opportunities. Your collaborative approach and commitment to continuous improvement will create a positive, high-achieving environment. Raising the bar for yourself and others, you will use Agile methods to design strategies that overcome resistance to change in a variety of settings.


  • Understand Agile values and principles; guide - and coach - teams and the organization on using Agile/Scrum practices
  • Guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work
  • Cultivate an environment of continuous learning, helping teams to inspect and adapt
  • Build a trusting and safe environment where problems can be raised and resolved
  • Provide support to the Product Owner and Development Team, and lead by example
  • Use “test and learn” to make better decisions faster;  encourage smart risk taking and innovative thinking
  • Design from a customer point of view and think beyond a single interaction to deliver great end-to-end experiences; make decisions based on customer needs
  • Pro-actively identify and mitigate risks using Agile best practices and project data
  • Work with Product Owner and Development Team to facilitate effective sprints by removing impediments and ensuring that stories are ‘sprint ready’
  • Collaborate across business lines to drive simple, quick, agile outcomes that have big impacts
  • Respond to fast-changing clients' requirements; interpret into business or technical language
  • Challenge teams to innovate; break down boundaries to bring the right people together
  • Identify and design group process interventions required by the situation
  • Maintain the group's focus on established scope and goals; redirect efforts when the group gets stuck
  • Design strategies for overcoming resistance to change in a wide variety of settings
  • Assist with internal and external communication, improving transparency, and information radiation
  • Arrange daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives
  • Facilitate discussion, decision-making, and conflict resolution
  • Work with management and team to clarify needs and plan delivery of major product changes, future versions and new products


Required Experience

  • 3-5 years of experience with Agile methodologies (e.g., SAFe, Scrum, and Kanban) including backlog tracking and story splitting
  • Work with agile development methodology, applying corresponding tools and techniques
  • Experience with Agile PLM tools (e.g., JIRA, Rally, VersionOne)
  • Experience in sprint and release planning, running demos and retrospectives
  • Use of data to bolster work and glean insights

Preferred Experience

  • Experience in financial services
  • Experience on multiple Scrum teams in a variety of contexts (e.g., team size, organization, culture, co-located vs. distributed)
  • Track record of continued and recent education in Scrum
  • Knowledge of other approaches (e.g., XP, Crystal, FDD)
  • Experience with successful Agile techniques (e.g., ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games)

Education, Certifications and/or Other Professional Credentials:

  • BA in computer science, management information systems, or related disciplines, preferred

Hours and Work Schedule
Hours per Week: 40
Work Schedule: M-F


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


DiversityInc Top 50 Companies for Diversity


Military Friendly Employer