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Principal SALESFORCE Architect




Principle Salesforce Architect

At Citizens, we invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. As a Principal Architect, you will be instrumental in bringing innovative ideas to fruition. Your role will be central to the successful integration of disruptive technologies within the organization. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. You will be responsible for providing architectural mentorship and oversight for the Salesforce platform, including its supporting applications with a deep understanding of technology capabilities and comparative industry trends. You will incorporate a strong consultant-oriented approach and work cross functionally with both technical and nontechnical teams, including business development, product management, software engineering, cybersecurity and departmental executives to drive tangible results. You will have the opportunity to present designs and ideas to an Architecture Review Board and to Technology and Business senior management. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

  • Work with Senior level engineers, architects and platform owner to set the Salesforce platform’s technical direction and strategic objectives.
  • Align efforts with central architecture function to influence technical standards and progress enterprise objectives.
  • Map business requirements to Salesforce capabilities and decide when and which solutions (custom config or custom dev), and/or products, are necessary.
  • Design and implement integrations between Salesforce and other systems using APIs, middleware, and other integration tools.
  • Create detailed design documents, including system context diagrams, conceptual overviews, design decisions/considerations, risk mitigation strategies, and other artifacts.
  • Collaborate with cross-functional teams, including business analysts, developers, and administrators, to deliver comprehensive solutions.
  • Conduct code reviews and ensure adherence to coding standards and best practices.

Qualifications, Education, Certifications and/or Other Professional Credentials

  • 8 -10 years overall Solutions Architecture experience
  • 5+ years in Salesforce Architecture roles, with progressive responsibility
  • Relevant Salesforce certifications, including Certified Application Architect, Certified System Architect, or similar.
  • Experience working in highly regulated industries, with a focus on security and resiliency.
  • Experience architecting solutions on Financial Services Cloud (FSC), Experience Cloud, and Omnistudio
  • Proficiency with APEX, Visualforce, LWC, SOQL, Sharing/Visibility Rules, and Performance/Scaling
  • Proven track record of creating detailed options analysis, solution design documents, and presenting/defending approaches in senior level boards/forums
  • Proven track record of successful project delivery of large enterprise Salesforce implementations
  • Effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
  • Strong leadership and mentoring skills, with the ability to guide and inspire development teams.
  • Experience designing Salesforce integrations with different systems utilizing Web services (REST or SOAP) and middleware (i.e. Mulesoft).
  • Experience working with DevOps tools such as Copado, Github, Bitbucket, Jenkins, etc…

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: 9-5pm EST

Pay Transparency

The salary range for this position is $162,400- $243,600 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


FORTUNE’s World’s Most Admired Companies


Human Rights Campaign Corporate Equality Index 100 Award


Military Friendly® Employer


Age-Friendly Institute's Certified Age-Friendly Employer


Bloomberg Gender Equality Index, Standout


Dave Thomas Foundation’s Best Adoption-Friendly Workplace


Top Regional Company for Diversity


Forbes America's Best Large Employers


National Organization on Disability's Leading Disability Employer