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Operational Risk Methodology Manager - RCSA


Johnston, Rhode Island; Short Hills, New Jersey; Westwood, Massachusetts


The Operational Risk Methodology Manager will be responsible for maintaining the bank’s Risk and Control Self-Assessment (RCSA) program. The candidate will work with business partners in first- and second-line risk functions across all major divisions to ensure that assessments are accurately produced to make risk-based decisions. The role will require analysis and reporting on risk assessments to inform internal and external stakeholders. 

In addition, the Manager will participate in special projects and support other programs within the Operational Risk Methodology portfolio (Operational Loss and Issues/Findings Management). 

Primary responsibilities include: 

  • Update/maintain RCSA methodology (including related guidance and training documentation)
  • Support Business Lines with the RCSA methodology and overall assessment process in GRC tool
  • Maintain GRC tool RCSA module, including approving user access requests and supporting module enhancements (which will entail working with technology partners on business requirements)
  • Own monthly Enterprise Risk Appetite Metric reporting. Input metrics in GRC, providing commentary around limit breaches.
  • Produce commentary for inclusion in Monthly Risk Committee Reporting and Quarterly Risk Opinion


  • 5+ years of relevant experience within the banking industry, risk consulting, financial services, and/or regulatory agency
  • Operational Risk Management experience
  • RCSA experience
  • Familiarity with GRC tools (RSA Archer preferred)
  • Technical proficiency in Microsoft Excel and PowerPoint
  • Strong analytical capabilities to provide data-centric insights
  • Excellent communication skills and experience producing high-quality materials for management consumption


  • Bachelor's degree required

Hours & Work Schedule: Hybrid 3 days in the office/2 remote

  • Hours per Week: 40
  • Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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