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Loan Servicing Specialist

Location Johnston, Rhode Island Job ID/ Req. Number191556 Category Product Support Full/Part Time F Regular/Temporary 1st Shift


The Loan Servicing Specialist role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment.  The position requires the application of various procedures and knowledge of the business unit’s product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.
Primary responsibilities include:
  • Ownership of time sensitive customer Equity Lien Release Documents
  • Solid compliance and regulatory knowledge of the Equity Product
  • Adherence to schedule and department Service Level Agreements


Required Skills/Experience:
  • Strong math skills
  • Strong compliance/regulatory environment knowledge/skills
  • Strong ability to multi-task & strong organizational skills
  • Strong ability to communicate effectively verbally and written with all levels of colleagues
  • Excellent customer service skills
  • Strong product knowledge
  • Advanced department specific system functionalities and specific mainframes
  • Solid knowledge of MS Word
  • Solid knowledge of MS Excel & Outlook
  • Advanced knowledge of department computer applications and systems.
  • Strong PC skills
  • 2 - 3 years Operations experience, experience working in an operations environment preferably financial institution
Education, Certifications and/or Other Professional Credentials:

High School or Equivalent required, Associate Degree preferred

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F 8:00-4:30

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.