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Legal Operations Associate


Johnston, Rhode Island

Job ID: 24037

Full/Part Time: Full Time

Shift: 1ST


Citizens is seeking a strong and motivated candidate to join the Regulatory Relations function of the Legal Department as a Business Support Manager. Regulatory Relations provides strategic and tactical management of regulatory agency relationships. Responsibilities include supporting the regulatory relations team and the Head of Regulatory Relations. This position requires an effective communicator, with the ability to build and maintain strong working relationships across Citizens and with our primary regulators.  

Primary Responsibilities:

  • Serves as a key contact for examiners needs
  • Support exam management and SharePoint administration
  • Manage examiner logistics
  • Support and assist in creating management reports
  • Work across internal divisions and external stakeholders
  • Manage legal projects as needed
  • Timely document transmission to our primary regulators
  • Assist in scheduling regulatory meetings
  • Able to learn systems and applications quickly; proficient in Microsoft Office suite including Visio and SharePoint

Required Experience:

  • 3-5 years’ experience in a large commercial bank and/or regulatory agency
  • Strong relationship building skills
  • Strong written and verbal communication skills
  • Strong aptitude with various technology platforms
  • Advanced skills in creating presentations including the ability to represent content concisely through charts and graphics
  • Project management experience


Bachelor’s degree or relevant work experience

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


The Banker’s Bank of the Year


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Noteworthy Company for Diversity


Human Rights Campaign Best Places to Work for LGBTQ Equality


Military Friendly Employer

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