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Learning Experience Design Consultant

Human Resources



HR Education and Training Development is seeking a skilled Learning Experience Design Consultant with the ability to leverage Agile and Design Thinking learning approaches and processes to solve complex business problems with best-in-class learning solutions that drive meaningful growth with measurable outcomes. The ideal candidate will enhance our educational programs by integrating basic AI tools to create more efficient and effective learning experiences. This candidate will have strong project management skills, a solid understanding of how people learn, and the creative, technical, and innovative talent to help reimage learning to be more colleague centric. This role plays a critical part in Citizens’ people development strategy.

Key Responsibilities:

  • Develop and Design Learning Experiences and Consultant with business based on scoping requirements and create engaging and outcoming driven learning experiences.
  • Apply traditional instructional design principles integrated with introductory AI tools to streamline course development and learner assessments.
  • Design and implement instructional materials and courses incorporating basic AI elements such as automated content suggestions and simple data analytics to enhance learning personalization and efficiency.
  • Training Project Management skill (tech and non-tech skills)  
  • Understanding of how to assess learning programs. 
  • Ability to develop Human - Center Learning Strategies 
  • A keen eye for design and aesthetics
  • Know and understand adult learners and incorporates elements of different disciplines line interactive design, neuroscience, cognitive psychology, and teaching. 
  • Technical savvy to pull knowledge together to build an engaging and innovative learning experience. 
  • The ability to move from editing a video for a hybrid course to designing a uniform visual look for a suite of learning experiences. 
  • Ability to work with learners, key business partners, leaders, and stakeholders on a regular basis to translate business needs into learning experiences that shift mindsets and create sustained behavior change. 
  • Ability and initiative to understand critical business needs, analyze issues and collaborate cross-functionally to develop scalable learning solutions that move the needle for the business. 
  • Strong financial business acumen, excellent communication and influencing skills, planning and project management skills. 
  • Self-driven work ethic with a high degree of ownership


  • Bachelor’s degree in Instructional Design, Educational Technology, or related field minimum of 7+ years.
  • Experience with Financial Services Compliance or Regulatory training is a plus.
  • Knowledge of adult learning theories and learning experience design best practices, Design Thinking and Agile development process with demonstrated experience applying this knowledge.
  • Advanced experience in colleague-focused design and learning technologies such as Articulate Studio/Storyline, Camtasia, Vyond, Power Director and Adobe Creative Cloud.
  • Experience collaborating with variety of stakeholders including managers, colleagues, vendors, technology, etc..

Hours and Work Schedule

Hours per week:  40

Work Schedule:  8:00am - 5:00pm, Monday - Friday

Pay Transparency 

The salary range for this position is $74,960-$101,400 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


FORTUNE’s World’s Most Admired Companies


Human Rights Campaign Corporate Equality Index 100 Award


Military Friendly® Employer


Age-Friendly Institute's Certified Age-Friendly Employer


Bloomberg Gender Equality Index, Standout


Dave Thomas Foundation’s Best Adoption-Friendly Workplace


Top Regional Company for Diversity


Forbes America's Best Large Employers


National Organization on Disability's Leading Disability Employer