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Institutional Client Processing Specialist

Corporate and Administrative

Johnston, Rhode Island

Req. Number: 227015

Full/Part Time: F

Shift: 1st Shift


Clarfeld|Citizens Private Wealth headquartered in Westchester, New York, with 13 regional offices across the country, is a leading wealth management firm. For more than three decades Clarfeld’s team of CFAs, CPAs, attorneys and CFP®s provide full investment and wealth management services; comprehensive income tax and estate tax planning, structuring, compliance and governmental representation capabilities; and highly personalized concierge family office services. Clarfeld offers innovative solutions crafted for the sophisticated needs of high-net-worth individuals, families and foundations and has cultivated long-lasting client relationships through multiple market cycles. Clarfeld presently manages and advises on over $17 Billion in assets; offering a wide scope of services, expertise and research, while intimately focusing on each client’s unique circumstances.The CCPW Retirement and Custody Services Associate are responsible for client relationship management for the various retirement and custody services offered by Citizens Clarfeld Private Wealth (CCPW).  They serve as experts who engage with clients directly as part of the service team at CCPW.  The relationships they establish with clients are a key part of our service model and client satisfaction effort. They are responsible to process account transactions, ensure compliance with ERISA and other regulatory requirements, and maintain effective dual controls and other processing governance procedures. Retirement and Custody Services Associates also work with Retirement and Custody Services Relationship Managers to consider new business opportunities and interface with other colleagues in CCPW and across the bank to maintain effective communications as part of broader client relationships that are oftentimes the case for Retirement and Custody Services clients.

The PWM Retirement and Custody Services Associate is a key part of the relationship management team at CCPW. They are directly engaged with clients' teams to ensure the proper setup and administration of accounts. They are a primary resource for clients on matters regarding plan participant payment management, custody and safekeeping agreement requirements, statements and other client portal activities, and fee collection.

 The PWM Retirement and Custody Services Associate are responsible for providing knowledgeable and high touch service to client firms.  They are responsible to ensure client satisfaction and maintain accurate processing of all client transactions. As a key part of the client service team at CCPW, they are essential to our provision of completely satisfying client experience. 

  • Ensure account statements meet client needs and effective fee collection is maintained.  Requires familiarity with operating system, eligible statement types, and various fee collection options (direct debit, invoice, periodicity, etc.)

  • Acts as a conduit within the firm by referring and receiving referral opportunities from existing clients and passing them on to Retirement and Custody Services Relationship Managers.

  • Maintain compliance with all legal, regulatory, and governance functions. Expectations are for no significant findings in internal audit, regulatory exam, and risk reviews.


Competency Areas:

  • Demonstrated experience in retirement and custody services including investment and trust concepts

  • Experience working with institutional clients

  • Excellent organizational and interpersonal skills

  • Excellent client service and communication skills

  • Demonstrated competence with data systems, processing routines, governance, and reconciliations

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


Noteworthy Company for Diversity


Military Friendly Employer

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