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Inbound Business Banking Specialist

Customer Service and Call Center

Johnston, Rhode Island; Pittsburgh, Pennsylvania

Req. Number: 226943

Full/Part Time: F

Shift: 1st Shift


The Business Banking Service Specialist responds to diverse incoming business customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering satisfactory solutions and appropriate options.

  • Provides superior customer service and solutions in an efficient manner and timeframe
  • Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship
  • Strong customer service focus with the ability to resolve routine customer complaints in an accurate and efficient manner
  • Ability to recognize and generate sales opportunities
  • Participates in ongoing training and briefing activities to ensure awareness of changes in products and services
  • Processes transactions; accurately recording and updating actions and outcomes
  • Accurately completes all customer follow-up work
  • Maintain knowledge of products, services, and promotions
  • Achieve set business line goals.
  • Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate
  • Mentor new team members
  • Consistently ensure world class service
  • Utilize all appropriate resources


  • Two (2) or more years of recent phone/inside sales experience, Contact Center experience strongly preferred
  • Proficient knowledge of Microsoft Word, Excel, Access and Outlook Windows based programs including e-mail
  • AFS experience a plus
  • Active communication/listening
  • Strong presentation skills
  • Solid technical product knowledge
  • Strong sales skills required
  • Excellent Customer Service skills with an emphasis on the customer experience
  • High school diploma or equivalent, associate degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 10:30a-7p M,Tu,Th,F and 9:30a-6P Sat (off Wed/Sun)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


Noteworthy Company for Diversity


Military Friendly Employer

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