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Home Equity Operations Business Analyst

Student and Recent Graduates

Johnston, Rhode Island

Req. Number: 224983

Full/Part Time: F

Shift: 1st Shift


Our Home Equity Lending business is undergoing a significant transformation as we reinvent the borrowing experience.  In 2021, we introduced Citizens FastLine, which dramatically simplified the borrowing process and created an industry-leading customer experience.  As a result, our Home Equity business has been #1 nationally in originations over the last 12 months, and we have significant growth aspirations over the coming years.  As we continue our transformation journey, we are looking for a talented individual with an interest in leveraging data and analysis to drive process improvement and excellence in operations management. .


  • Identifying operational requirements and opportunities for improvement.
  • Gathering information by observing workflows, analyzing reports, conducting employee interviews, etc.
  • Determining appropriate methods to analyze operations, relevant information, and data.
  • Documenting findings, preparing reports, and making recommendations.
  • Developing new processes and procedures to enhance operations.
  • Working with managers and employees to implement changes.
  • Determining the effectiveness of new processes.


  • Solid ability to multi-task
  • Solid customer service skills
  • Proficiency in PC skills and MS Office
  • Solid analytical skills
  • Solid knowledge of department computer applications and systems
  • Solid written and verbal communication
  • Capacity to work independently
  • 2+ years, Experience in analysis, financial services industry or business line experience a plus
  • Associate Degree Preferred

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


Noteworthy Company for Diversity


Military Friendly Employer

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