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Head of Virtual and Emerging Payments

Location Johnston, Rhode Island Job ID/ Req. Number191904-1 Category Marketing Full/Part Time F Regular/Temporary 1st Shift


Are you a natural mentor and visionary thought leader? Do you obsess over customer problems and relentlessly pursue ways to create more value? Do you inspire others with your experience in Payments and Products vision?

Citizens Bank is seeking a Head of Virtual and Emerging Payments responsible for driving the Enterprise Payments strategy as well as managing the money movement products for the digital organization. The ideal leader has experience setting and executing strategies along with proven track record of driving change and innovation in a matrixed organization. In this role, you will lead and develop a high functioning team to drive the product vision for our digital money movement products. Other responsibilities include:

  • Lead the Enterprise Payments Council to drive the strategic vision across Commercial and Consumer
  • Make recommendations on change agenda, resource and technology requirements to support the strategic agenda
  • Maintain and grow a deep knowledge of the Payments landscape and continuous change to consumer expectations
  • Communicate strategic vision to executive committee and ability to influence others
  • Create strong relationships with key stakeholders to drive cross line of business collaboration, the appropriate level of awareness, knowledge, buy-in on strategic initiatives
  • Lead the product management group responsible for the digital money movement products which includes but is not limited to Bill Pay, Zelle, and money transfers 
  • Assist in creating a robust product management framework that creates a product P&L, appropriate product management practice with stakeholder and drive the product roadmap
  • Drive collaborative innovation amongst the organization to identify unique solutions to complex problems
  • Manage large vendor relationships to ensure alignment with strategic vision and organizational objectives


Required Skills/Experience:

  • 7-10 years of Product Management experience
  • 7+ years leadership experience developing and leading high performing teams
  • Proven ability to establish clear priorities and execute in a fast-paced environment
  • Strong ability to work well cross-functionally on a personal level with executives and individual team members
  • Pro-active, independent thinker with high energy/positive attitude

Education, Certifications and/or Other Professional Credentials:

  • Bachelor’s Degree BA/BS, MBA preferred
  • Certified Scrum Product Owner

Hours and Work Schedule

Hours per Week: 40

Work Schedule: 8:00am – 5:00pm; Monday - Friday


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran