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Facility Manager

Property Services

Worcester, Massachusetts


This Facility Manager role has the responsibility for all efforts to execute and deliver facilities management along with repairs and maintenance for Citizens. This role is the direct connection to the facilities team to execute on all aspects of vital maintenance. 

The incumbent will provide coordination and direction to a team of mobile technicians and external vendors and will provide comprehensive facilities/repairs and maintenance support for our retail banking operations including complete interior and exterior building structure and grounds maintenance.

Responsibilities will also include (but will not be limited to):

  • Leading day-to-day operations of multiple retail banking and main office building facilities, ranging from 40 to 60 properties and upwards of 200k square feet
  • Responsible for developing and managing site(s) budgets
  • Leading service provider(s) and coordinate and drive vendor activities
  • Primary ownership of stakeholder engagement with internal business partners at various levels and external customers to ensure flawless delivery of facility services while meeting Citizens goal to provide our customers with the highest level of client service available.
  • Assessing jobs from a quality standpoint of vendor performance and handling necessary corrective actions with vendor to completion
  • Performing various routine site inspections, developing corrective action plans and capital planning strategies from deficiencies noted
  • On-site facility management of maintenance and repair needs including but not limited to; Critical Engineering, Energy Services, HVAC, plumbing, electrical, interiors, structures, roofs, landscaping, housekeeping, snow plowing, etc.
  • Travel requirement for this position will be 25% including required overnight trips
  • 2 or more years of hands-on facility management experience
  • 2 or more years of project management experience
  • Knowledge of local, State and Federal Code regulations
  • Solid understanding of site infrastructure and building systems, including UPS and Generators

Experience and Skills:

  • Proven communication both written and verbal
  • Demonstrated follow-up skills
  • Proven track record to work independently and prioritize multiple tasks to assure successful timely completion of all
  • Computer software proficiency with Microsoft Office Suite - specifically Excel, Word, PowerPoint
  • Ability to travel as the need arises 

Education, Certifications and/or Other Professional Credentials:

  • High School Diploma or Equivalent
  • Valid Driver’s License, required

Hours & Work Schedule

  • Hours per week: 40+ Hours
  • Work Schedule: Monday through Friday. Must be available for on-call requests

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


Disability Equality Index Best Places to Work for People with Disabilities


Fair360 Top Regional Company


FORTUNE’s World’s Most Admired Companies


Human Rights Campaign Corporate Equality Index 100 Award


Military Friendly® Employer


Age-Friendly Institute's Certified Age-Friendly Employer


Bloomberg Gender Equality Index, Standout


Dave Thomas Foundation’s Best Adoption-Friendly Workplace


Forbes America's Best Large Employers