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Credit Bureau Consumer Ops. Execution Sr. Professional

Data Analytics

Johnston, Rhode Island; Illinois; Chicago, Illinois; Glen Allen, Virginia; Remote


Credit Bureau Consumer Ops. Execution Sr. Professional

Description – External & Internal

At Citizen’s, we’re more than a bank, and you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally! As the Credit Bureau Consumer Operations Execution Senior Professional will serve as an FCRA subject matter expert, providing guidance and recommendations the FCRA Disputes, Tradeline Testing & Remediation teams, while also providing guidance and recommendations to the various product lines as it relates to the Fair Credit Reporting Act (FCRA) and credit bureau reporting processes. This role will be responsible for providing managers and the Regulatory Maintenance team with support with Fair Credit Reporting Act (FCRA) and credit bureau reporting processes, research, and reporting tasks. While in this role, you will guide testing applications and provide managerial support in ad hoc activities and projects. You will update leaders and peers on key business changes, quantify data, logistics, and project information. Additionally, you will collaborate with service owners, servicing application stakeholders, FCRA governance team and third parties. Lastly, you will develop and implement operational strategy by creating, deploying, and measuring processes while ensuring that the results are monitored. Most importantly, when you’re a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

Primary responsibilities include:

  • Primary focus of role is on day-to-day operational execution, with occasional contribution to broader planning within area of expertise.
  • Develops, implements, and monitors high-level business strategy by creating, deploying and measuring corporate business strategy and ensures that the results are monitored.
  • Implements and reviews operational growth and financial business plans including potential mergers, acquisitions, and divestitures.
  • Monitors and provides support on business strategy.
  • Coordinates business architecture, making general assessments of new business opportunities and analyzing trends and drivers within business areas and locations to optimize medium term strategy.
  • Supports management in their efforts to grow the business and are accountable for the communication of strategic business decisions.
  • Provides support on process reengineering, information management & technical implementation

Minimum Qualifications: 

  • 5-7+ years of credit bureau reporting experience
  • Understanding and working knowledge of Fiserv, ALS, TSYS, MSP, and Debt Manager servicing platforms
  • Thorough understanding of the CDIA’s Credit Reporting Resource Guide (CRRG), as well as the ability to apply the Metro 2 requirements/standards across all banking products as applicable.
  • Thorough understanding of all federal and state regulatory requirements related to the Fair Credit Reporting Act and Data Furnishing.
  • Ability to independently lead in depth FCRA discussions across the various product lines
  • Strong proven written/verbal communication skills 
  • Demonstrated success to work independently and effectively under tight deadlines.
  • Excellent analytical abilities and problem solving skills
  • Ability while processing daily tasks to consider process improvements simultaneously
  • Strong ability to multi-task; utilize effective organizational skills and effective time management skills
  • Intermediate to advanced level experience successfully utilizing Microsoft Office Suites including Word, Outlook, Excel & PDF Creation/ Conversion.

Preferred Qualifications:

  • Experience in bankruptcy and charge off 
  • 1+ years of credit bureau testing experience
  • Demonstrated past job history stability

Education, Certifications and/or Other Professional Credentials

  • High School or GED required minimally with 2+ years of relevant direct work experience.
  • Bachelor’s Degree in business-related field strongly preferred 

Hours & Work Schedule

  • 40 Hours per Week
  • Work Schedule: Mon.– Fri. 8:30 AM – 5:00 PM ET with the potential for Hybrid and/or Work from Home

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


FORTUNE’s World’s Most Admired Companies


Human Rights Campaign Corporate Equality Index 100 Award


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Dave Thomas Foundation’s Best Adoption-Friendly Workplace


Top Regional Company for Diversity


Forbes America's Best Large Employers


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