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Collection Recovery Specialist

Customer Service and Call Center, Product Support, Operations

Johnston, Rhode Island

Req. Number: 219557

Full/Part Time: F

Shift: 1st Shift


As a member of the CARD support team within Collection, the colleague will be tasked with procedures to ensure accurate transaction processing from the inbound teams.   Transactions will include maintenance on credit card product pertaining to the following catagories
    Ceased and Desist
    ID theft maintenance 
    Settlement reconciliation 
    Investigation of adjustments
    Vendor and customer calls
Colleague will develop and monitor work flows to improve efficiencies.  Colleague will communicate directly with internal stakeholders, collections agents, and will perform moderately complex research for customer issues and follow through to resolution in an efficient manner and time frame.  

This role performs routine research and review of data and/or documentation which includes customer data.  Position requires reviews, updates and writes departmental procedures and training guides, and assists manager with high level research and special projects as requested, and performs validation of peer work as necessary.  

The role requires excellent time management skills, follow up responsibility and ability to multi task in a very fast paced environment.  The candidate must be a motivated, proactive self-starter who responds positively to requests and has strong communication and interpersonal skills.  The incumbent must also demonstrate problem solving, research and analytical abilities and be proficient in PC skills and MS office
8:00am - 4:45pm



  • Excellent oral communications
  • Knowledge of Fair Department Collection Practices
  • Flexibility to adapt to changing business needs and requirements with a consistent, positive attitude.
  • Excellent data entry and typing skills.
  • Math aptitude.
  • Make independent decisions and exercise sound judgment.
  • Organized work habits.
  • Ability to perform in a production environment and meet monthly operational metric goals.
  • Prioritizing tactics
  • Mainframe and product knowledge
  • 1 year of Banking experience
  • 1 year of collections strategy


High School Diploma Required


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


Noteworthy Company for Diversity


Military Friendly Employer