Skip to main content

Change Management Lead

Marketing, Digital Experience, and Communications

Johnston, Rhode Island; Westwood, Massachusetts; Charlotte, North Carolina; Boston, Massachusetts; Glen Allen, Virginia; Pittsburgh, Pennsylvania

Job ID: 24988

Full/Part Time: Full Time

Shift: 1ST


Are you a change leader seeking an experience within HR as we reimagine talent and introduce new ways of working to drive enterprise change and transformation?  The external landscape, coupled with Citizens’ aggressive transformation agenda requires our leaders to operate in ways that shape our culture, differentiate Citizens in the market, and grow talent with the capabilities to deliver the business outcomes.    

As the Change Management Lead to implement the Talent Marketplace Platform, you will have the opportunity to work with the cross functional agile team to influence and have significant impact as we create a distinctive colleague experience, prepare our leaders and colleagues for the future of work and implement the talent marketplace solution. 


  • Lead the change management, training, and communications workstream for activating and preparing the enterprise and implementing the talent marketplace solution. 
  • Develop a distinctive change management roadmap that prepares the organization for the future of talent and enables the talent marketplace solution.  
  • Determine the enterprise, manager, and colleague change needs (people, process, and policies) and identify gaps.
  • Determine appropriate metrics and measures of progress, reinforce behaviors, and adjust to improve results.
  • Drive key stakeholder relationships: design facilitation approaches to engage variety of stakeholders and end users from implementation through maintenance and sustainment.
  • Develop compelling, logically structured presentations and deliverables for Business and Talent leaders
  • Collaborate with internal partners to create and ensure connections in our overall culture / talent strategy.

Required Qualifications

  • 8+ years' experience leading significant change management engagements with successful outcomes.
  • Experience in leading cross-functional agile team and ability build strong peer relationships
  • Experience and knowledge of change management principles and methodologies (stakeholder engagement, facilitating focus groups/workshops, and executing organizational change plans)
  • Strong PowerPoint skills; Ability to create simple stories around complex topics and appeal to the needs of multiple stakeholders
  • Outstanding written, visual and oral communication and interpersonal skills
  • Demonstrated ability make timely, informed decisions that consider data, goals, constraints, and risks from multiple perspectives
  • Motivated by an entrepreneurial mindset and able to thrive in a dynamic, complex, and ambiguous environment; Agile mindset and ability to pivot and respond to the unexpected
  • Use data and feedback to generate creative, advanced, and highly valued solutions using a human centered design approach
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Qualifications:

  • Bachelor's degree

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


The Banker’s Bank of the Year


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Noteworthy Company for Diversity


Human Rights Campaign Best Places to Work for LGBTQ Equality


Military Friendly Employer

  • Change Management Lead Johnston, Rhode Island; Westwood, Massachusetts; Charlotte, North Carolina; Boston, Massachusetts; Glen Allen, Virginia; Pittsburgh, Pennsylvania Johnston, Rhode Island, Westwood, Massachusetts, Charlotte, North Carolina, Boston, Massachusetts, Glen Allen, Virginia, Pittsburgh, Pennsylvania
    View Job
  • Business Banking QA QC Analyst Fort Washington, Pennsylvania; Pittsburgh, Pennsylvania; Johnston, Rhode Island; Westwood, Massachusetts Fort Washington, Pennsylvania, Pittsburgh, Pennsylvania, Johnston, Rhode Island, Westwood, Massachusetts
    View Job
  • Senior Enterprise Architect Johnston, Rhode Island; Phoenix, Arizona; Charlotte, North Carolina; Franklin, Tennessee; Westwood, Massachusetts Johnston, Rhode Island, Phoenix, Arizona, Charlotte, North Carolina, Franklin, Tennessee, Westwood, Massachusetts
    View Job