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Training Manager

Human Resources

Iselin, New Jersey; Johnston, Rhode Island; Pittsburgh, Pennsylvania; Westwood, Massachusetts

Job ID: 24043

Full/Part Time: Full Time

Shift: 1ST

Description

The Training Manager leads, coaches, and manages the training team.  This team plays a key role in preparing Retail Banking colleagues to effectively perform in their role and ensure an efficient and streamlined learning experience.

Primary responsibilities include:

  • Leading and managing a cross functional team responsible for developing and updating blended learning programs.  
  • Measure curriculum effectiveness across dimensions of colleague satisfaction, colleague behaviors, skill proficiency, and business results.
  • Lead a team of Learning Specialists to ensure the successful delivery of a blended virtual learning program and ensuring a high focus on colleague development and engagement.  This will include Learning Specialist observations, coaching, and feedback sessions.
  • Partner with market leadership and stakeholders to execute Learning & Development strategic priorities and initiatives.
  • Manage training locations within the market.
  • Travel as required, approximately 30%.

Qualifications

  • Minimum of three years of team leadership experience
  • Experience with adult learning design and application
  • Minimum five years delivering both in-person and virtual adult learning programs
  • Project management skills
  • Proficient in data and analytic skills with the ability to use Excel or a similar tool to measure and analyze learner/ program performance
  • Experience with virtual class facilitation

Education, Certifications and/or Other Professional Credentials

  • Bachelor's Degree or equivalent experience preferred

Hours & Work Schedule

  • Hours per week: 40

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The salary range for this position is 60,000-85,000, plus benefits.  For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

2022

The Banker’s Bank of the Year

2022

Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace

2022

DiversityInc
Noteworthy Company for Diversity

2022

Human Rights Campaign Best Places to Work for LGBTQ Equality

2021

Military Friendly Employer

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