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Home Mortgage Customer Care Representative

Location Irving, Texas Req. Number194190 Category Product Support Full/Part Time F Shift 1st Shift


Are you passionate about serving customers? We are searching for a polite, professional Home Mortgage Customer Service Representative to provide outstanding service to our customers by answering questions and researching issues related to our customers’ mortgage loans. The Customer Service Representative must be able to handle a high volume of inbound calls and create a positive experience for each customer. They will listen to customers to understand the reason for their call, address all questions or expressions of dissatisfaction, and provide an accurate and efficient response. To be a successful Home Mortgage Customer Service Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Primary responsibilities include:
  • Processes transactions, accurately record and update actions and outcomes against customer records
  • Strong customer service focus with the ability to resolve routine customer issues
  • Accurately complete all customer follow-up work
  • Maintain knowledge of products services and promotions
  • Adherence to schedule
  • Attention to detail
  • Technical/functional expertise


Required Skills/Experience:
  • Positive and customer-focused mindset
  • Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers
  • Strong verbal and written communication skills
  • Computer proficiency
Education, Certifications and/or Other Professional Credentials:
  • High school degree or equivalent
  • Call center experience
Hours & Work Schedule
Hours per Week:  40
Work Schedule:   Monday-Friday 10am to 7pm CST

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.