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Business Banking Relationship Manager II

Business Banking

Hudson, Massachusetts

Business Banking Relationship Manager IIs are seasoned industry professionals who focus on customer relationships. You will work with clients whose annual revenues range from $5M–$25M, which means they have more complex portfolios and financial needs. Your knowledge of commercial credit and access to a competitive product suite will allow you to help elevate their business — and ultimately strengthen the communities around you. In this role, you'll be empowered to grow your book of business and take your career to the next level.

  • Job Type: Full-time
  • Job Level: Experienced
  • Travel: Locally within market

Success Profile

In order to succeed as a Banking Relationship Manager II and grow your career within Citizens, you'll need to excel within the following criteria:

  • 8

    Decision Making and Critical Thinking

  • 9

    Relationship Management

  • 7


  • 10

    Financial Statement Analysis

  • 10


  • 8

    Addressing Customers' Needs

Ready to Thrive

Choose from medical, dental and vision care options that offer preventative care at no cost.

Enjoy up to 27 days of PTO, plus 10 paid holidays, paid parental leave and flexible work arrangements.

Gain access to competitive products, streamlined lending tools, and collaborative support teams.

Develop and grow your skills through regular training offerings, and tuition reimbusement for approved certificate and degree programs.

Make a difference in the community by helping local businesses thrive, and give back through volunteering.

Earn a competitive salary, and participate in our generous 401(k) and stock purchase programs. Get discounts on banking products, gyms, dining and more.

Job Description

Job ID 225849 Date posted 06/22/2022

Hudson, Massachusetts

Shift: 1st Shift


  • To manage, acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market.
  • The RM2 will focus on clients with annual revenues ranging from $5MM- $25MM.  
  • Through a consultative approach understand the client needs, providing value added solutions that enhance the customer experience, increase loyalty, and improve the profitability of customer and the Bank. 
  • Possess and maintain a working knowledge in all aspects of commercial credit including the identification, assessment, and mitigation of risk. Successfully operate in a “team” atmosphere building upon and leveraging strong internal and external networks. 
  • Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, cross sales, customer service and satisfaction.
  • The ideal candidate should be a successful proven relationship manager with experience with moderately complex portfolios, customers, and transactions. 
  • This individual is developing an equally strong grasp of sales and credit skills. The candidate is expected to possess external visibility in the local market in terms of reputation, COI network, strong customer following and local community involvement. 
  • This individual possesses the potential to provide a growing impact of the team in a reasonable period of time. This individual is a self-starter and motivator who has demonstrated growth potential.


  • 4+  years in a Business Banking Relationship Manager role or related business lending experience. 
  • Minimum Undergraduate Degree
  • Completion of Commercial Credit Training
  • Proficiency with portfolio management
  • Strong written and oral communication skills
  • Proficient with technologies
  • Strong sense of customer service, satisfaction and retention.
  • Adept at needs identification, problem solving and the consultative sales approach.
  • Strong negotiation skills and the ability to overcome objections and adversity
  • Following of prospects, customers and COIs
  • Ability to self generate and drive new business development
  • Strong understanding of risk and compliance
  • Meaningful Community involvement
  • Strong understanding  of core products and services
Hours & Work Schedule
Hours per Week:  40

Work Schedule:  Monday through Friday; 8:00 am - 5:00 pm

Awards We've Received

Human Rights Campaign Best Places to Work for LGBTQ Equality

Dave Thomas Foundation Best Adoption-friendly Workplace

Noteworthy Company for Diversity

Military Friendly Employer

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