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Home Mortgage Servicing Operations Specialist


Glen Allen, Virginia

Job ID: 2210369

Full/Part Time: Full Time

Shift: 1ST


This role is a flex rotating position requires multi-tasking and ability to provide support and/or backup in all aspects to staff.  Performs advanced clerical operations task of high volume, time-sensitive of incoming and outgoing mail, routine and repetitive tasks requiring intermediate research and problem-solving skills in a fast-paced environment.  Accurately receives, sort, stamp mail of various types, weights and sizes and deliver those packages to various internal departments utilizing internal mail code system.  Process postage and insertion for US Mail on Pitney Bowes mailing machine.  Provide customer service for internal and/or external customers.  Performs mail courier services duties, transporting mail to and from the USPS.  Ensures department service levels are met and adheres to regulations, ensures compliance to departmental policies, risk avoidance standards.  Cross train and assume additional responsibilities as requested by management.  

  • Interpersonal and customer service, phone and office skills required
  • Experience with financial services industry and banking operations preferred
  • Knowledge of proprietary applications and systems preferred
  • Moderate proficiency with MS365
  • Clean driving record
  • Able to lift up to 50 lbs.
  • Able to stand for 4 – 5 hours at a time
  • High School or Equivalent required

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 8am – 5pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


The Banker’s Bank of the Year


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Noteworthy Company for Diversity


Human Rights Campaign Best Places to Work for LGBTQ Equality


Military Friendly Employer