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Home Mortgage Closing Specialist


Glen Allen, Virginia, United States

10561 Telegraph Rd

Req. Number: 214624

Full/Part Time: F

Shift: 1st Shift


The incumbent completes a variety of regulatory and clerical tasks to support Processing, Closing and Underwriting functions including but not limited to preparing and completing disclosure packages, completing appraisal requests, flood reviews, forwarding and monitoring receipt of title reviews, complete verification of employment, obtain homeowner’s insurance, index documentation, data enter loan information (if applicable), faxing and following up on documentation if needed.

  • Adherence to regulatory and bank guidelines and department standards is required.
  • Review submitted documentation to ensure compliance with bank requirements.
  • Access websites as needed.
  • Follow up on documentation issues with customers.
  • Complete review within department standards.
  • Able to process all mortgage or home equity products efficiently.
  • Enter clear and concise comments, edit information, and document application.
  • Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation.
  • Basic knowledge of secondary market/lending programs and guidelines with the ability to apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc).
  • Meet or exceed department productivity and quality standards within department turn-time standards.


  • 3-5 years of Home Mortgage Closing Experience
  • Knowledge of TRID
  • familiar with cost to cure when it comes to VCC (valid change circumstance)
  • PC skills 2-3 years proficient in PC skills
  • Office Experience 2-3 years of work experience in either an office or retail environment
  • Banking or mortgage experience 2-3 years knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites
  • Customer Service 2-3 years experience in oral and written communication with internal and external customers
  • High School or Equivalent (GED) Required
  • Associate/Bachelor Degree Preferred


  • Time management and ability to meet deadlines is critical to this position
  • Attention to detail and organizational skills are required
  • Requires work in a fast pace environment with the ability to multitask

Hours & Work Schedule

Hours per Week:  40

Work Schedule:  Monday-Friday 8:00AM-5:00PM


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


DiversityInc Top 50 Companies for Diversity


Military Friendly Employer