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Home Mortgage Bankruptcy Specialist

Business Banking

Glen Allen, Virginia

Job ID: 26483

Full/Part Time: Full Time

Shift: 1ST


Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies. 

The Bankruptcy Specialist's primary responsibilities include

  • Responsible for a group of high level risk bankrupt accounts and applying Bankruptcy Code requirements to those accounts
  • May be responsible for high level account analysis based on Bankruptcy Code 
  • May be responsible for setting up loans in the Bankruptcy Workstation, reviewing and distributing mail, and sorting checks.
  • May negotiate with attorneys and/or debtors where permissible
  • May work directly with court personnel
  • May work directly with Legal Department and Network Counsel
  • May work or represent department on special projects
  • May provide direction to less experienced staff including specialists and assistants

Required Skills/Experience

  • 3+ years of financial industry experience including 2+ years of bankruptcy experience that includes:
  • Preparation of Proofs of Claim
  • Review and Referral of Motions for Relief
  • Knowledge of Bankruptcy Chapters 7, 11, 12 and 13
  • Knowledge of MSP and EMSP
  • Familiarity with Payment Change and Post Petition Fee and Cost Notices
  • Knowledge of Cramdowns and Lien Strips
  • Familiarity with the Lexus Nexus Report(Banko)

Preferred Skills/Experience

  • Ability to solve complex problems
  • Strong analytical skills with high attention to detail and accuracy
  • Intermediate Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to achieve high production and quality standards
  • Strong collaboration and partnering skills
  • Ability to manage a pipeline of work from assignment to completion
  • Strong telephone etiquette skills
  • Knowledge and understanding of accounting principles: general ledger reconciliation 

Hours & Work Schedule 

  • Hours per Week: 40
  • Work Schedule:  8:00am - 5:00pm; Hybrid Schedule - In the office 3 days per week in the Glen Allen, VA office

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Bloomberg Gender Equality Index, Standout


Top Regional Company for Diversity


Forbes America's Best Large Employers


FORTUNE’s World’s Most Admired Companies


The Banker’s Bank of the Year


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Disability Equality Index Best Places to Work for Disability Inclusion


Human Rights Campaign Best Places to Work for LGBTQ Equality

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