Skip to main content

Fraud Operations Sr Specialist - Card Fraud


Glen Allen, Virginia

Req. Number: 223302

Full/Part Time: F

Shift: 2nd Shift



Starting Salary: $19.00/hr 

Are you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class Fraud Support? Do you thrive in working in a fast paced environment? Our Fraud Operations Senior Specialist role may be the right career choice for you.

At Citizens Bank, we consider our colleagues to be our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Fraud Support Call Center team. Bring your skills and expertise to our team. Our colleagues have the support and training needed to grow their careers and make a lasting impact. 

What you can expect in this role:

  • A hybrid work schedule, working 2 day in the office and 3 days remotely
  • Field a variety of incoming customer calls with a passion to deliver high quality support for our customers
  • Give customers peace of mind by protecting them against fraud
  • Extensive paid training to ensure your expertise and prepare you to handle customer inquiries of increasing complexity
  • Dedicated support from leaders and peers to support your development and performance
  • A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual
  • Satisfaction and pride in producing high quality work

What we offer:

  • Competitive salary with exceptional benefits such as medical, dental, and generous Paid Time Off policy
  • Variety of work schedules to suit your lifestyle and needs
  • Opportunities to grow your career with a company that values career progression
  • Access to 401(k) with corporate match and Employee Stock Purchase Program
  • Access to exclusive colleague offers on Citizens Bank products and services

Hours and Work Schedule:

Hours per Week:  40

Work Schedule:  Various 2nd Shift Schedules Available 



Required Skills/Experience:

  • 2+ years, experience in analysis, financial services industry or business line experience a plus
  • Organizational skills
  • Solid ability to multi-task
  • Solid customer service skills
  • Proficiency in PC skills and MS Office
  • Solid analytical skills
  • Solid knowledge of department computer applications and systems
  • Solid written and verbal communication
  • Capacity to work independently


Associate's Degree preferred

Contact Center experience preferred but not required

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


Noteworthy Company for Diversity


Military Friendly Employer

  • Citizens Teller Export, Pennsylvania Export, Pennsylvania
    View Job
  • Citizens Teller Latrobe, Pennsylvania Latrobe, Pennsylvania
    View Job
  • Customer Service Relationship Support Specialist I Johnston, Rhode Island; Medford, Massachusetts; Pittsburgh, Pennsylvania; Fort Washington, Pennsylvania; Clinton Township, Michigan Johnston, Rhode Island, Medford, Massachusetts, Pittsburgh, Pennsylvania, Fort Washington, Pennsylvania, Clinton Township, Michigan
    View Job