Personal Banker InStoreEast Falmouth, Massachusetts
As a Personal Banker, you are the financial liaison to every customer entering the bank. You will leverage your people skills to engage closely with new and existing customers to understand their financial needs, and recommend and open appropriate products and services to help them with their spending and saving needs. By developing meaningful relationships with each customer, you will resolve issues, educate customers on the various ways they can bank with us, and process teller transactions as required. This is an exciting opportunity to strengthen your financial knowledge and customer service skills as part of a supportive, branch-based team.
- Job type: Full-Time / Part Time
- Level: Early Career
- Travel: No
In order to succeed as a Personal Banker and grow your career within Citizens Bank, you'll need to excel within the following criteria:
- Clear communicator 10
- Thoughtful 6
- Trusted advisor 8
- Detail-oriented 6
- Responsible 8
- Customer focused 10
Relate, Understand and Sympathize: Courtney's Path to Success
Why work for us?
Every day we collaborate to provide solutions for our customers to strengthen their financial futures. We take pride in helping people and pitch-in to support our colleagues because together, we are stronger.
Because our culture is customer-centric, you're encouraged to take the initiative in helping our customers secure their financial future. As a colleague, you are empowered to continually develop your skill set, unveil your potential and embrace new opportunities.
We are citizens helping citizens. It's why we come to work each day. You'll discover opportunities to actively give back, volunteer and improve the communities we serve each day.
We offer you a variety of career paths and work schedules in this role to support your lifestyle. You'll have options for where you want to take your career as well as when you work.
We provide comprehensive medical, dental, vision and pharmacy coverage in addition to generous paid time off (including 10 paid bank holidays).
In addition to a competitive rate of pay you'll have the opportunity to participate in a generous 401K plan and an employee stock purchase program, as well as several discounts on banking services offered by Citizens Bank. We also offer performance-based incentive programs and exceptional colleague awards.
- Engage with InStore customers to build and deepen relationships by uncovering financial needs and recommending appropriate banking products, services and solutions
- Identify new banking customers; grow relationships with existing customers through social interactions within the store along with outbound calls
- Open new accounts and assist with teller transactions as needed
- Comply with all policies, procedures and regulatory banking requirements
- Resolve customer service issues; support banking convenience for customers by sharing and setting up self-service options
- Partner with your InStore branch team and specialists to connect customers to experts who can help with specialized financial needs
- Adapt, as needed, to meet the ever-changing financial needs of our customers and the communities where we do business
- Bring a positive energy and confidence to Citizens Bank and its customers every day
- Present a professional appearance as the face of Citizens
- Strong recognition and incentive programs based on your achievements
- Training, strategies and tools to support your personal growth and the development of strong customer relationships
- Career growth opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Small Business Relationship Banker, Licensed Relationship Banker and Branch Manager based on success in this front-line role
- Collaborative workforce committed to supporting your ideas and feedback and accelerating your potential
- Team atmosphere of diverse professionals committed to making an impact as an organization
- Opportunities to volunteer and give back to our local communities
- Exceptional benefits such as Medical & Dental, along with a 401K with corporate match
- High School degree or GED required
- Minimum of 1 year cash handling experience strongly preferred
- 2 years of sales and customer service experience
- Strong listening and customer service skills
- Ability to effectively ask questions and identify needs to enhance the customer relationship
- Commitment to building relationships through phone engagements
- Ability to problem solve and provide solutions to customer issues
- Ability to strengthen relationships with teammates, business partners and specialists through collaboration
- Self-motivated, confident, and ability to multitask effectively
- Ability to work InStore branch hours, which include weekends and evenings
- If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.
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