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Location Deep River, Connecticut Job ID/ Req. Number196514 Category Human Resources Full/Part Time F Shift 1st Shift


Responsible for the delivery of training programs that provides increased levels of performance throughout the Citizens Bank footprint. 90% conducting classroom training; 10% class preparation and special projects. Partners with business to assess post-training development needs for colleagues. Will provide feedback to the Training Manager on market information, class observations, and colleague feedback. Provides timely feedback to the Training Manager on classroom and facilities condition Acts an ambassador of the Development team, sharing resource information and answering questions. Fosters a culture of learning by encouraging development activities. Through twice a year branch visits, observation and interaction, maintains a strong knowledge and understanding of the branch and contact center business drivers and behaviors and skills that drive business results. 

Facilitation Responsibilities:

  • Facilitate training curricula utilizing acceptable methods and techniques 
  • Demonstrate strong communication/presentation skills 
  • Understand and modify training style to fit the needs of participants 
  • Apply knowledge of adult learning and theory in delivery of courses 
  • Provide coaching/feedback to colleagues in an effort to solidify classroom learning 
  • Prepare, organize, and manage the training environment to foster learning 
  • Demonstrate an observable enthusiasm for the company, course, material delivery, and learning of the participants 
  • Demonstrate a knowledge of “best practice“ standards by application in course delivery  

Class Preparation:  

  • Track and report attendance using the automated records management system 
  • Personally responsible for updating and enhancing professional knowledge and skills through alternative delivery methods 
  • Provide Manager with assessments of participants, as appropriate 
  • Demonstrate the ability to establish professional relationships with clients 
  • Make twice a year client (i.e., branch) visits to identify effectiveness of training in the work environment; make recommendations for additional colleague self-development or training activities to promote skill development 
  • Participate in Training Staff meetings 
  • Participate in business related meetings, as requested 
  • All other related duties/projects as assigned by Training Manager/Director of Training 
  • Adheres to all corporate policies and procedures 
  • Manages all classroom activities and ensures a positive work environment for all


Required Skills/Experience:

  • 2 years of facilitation, presentation, teaching adults - preferably in the financial services industry
  • Understanding of adult learning theory
  • Advanced facilitation skills, presentation skills
  • Excellent written skills, strong organizational skills
  • Self motivated
  • Computer technical skills: Word, Excel, Power Point, Access, etc

Education, Certifications and/or Other Professional Credentials:

  • Bachelor's degree preferred 

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8-5

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.