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Principal UX/UI Designer

Location Dedham, Massachusetts Req. Number205158 Category Marketing , Communications, Agile, Product Owner, UI/UX, Corporate Full/Part Time F Shift 1st Shift


Green Pixel Studios is charged with pushing the envelope on user experience design in digital.  This role, reporting to the Director of User Experience, will engage in the evolution of user experience in financial services.  We are looking for someone who is passionate about envisioning experiences that push imaginative solutions to enable the bank’s clients to fulfill their financial dreams.

The User Experience (UX) Design Principal will work on the Digital Banking team to create best in class digital experiences. The ideal candidate should have an eye for design and possess superior UX/UI skills. This individual should be able to translate user experience needs into requirements and transform them into intuitive and engaging user interfaces. The position will manage a cross-functional team that contributes to creating and aligning user experience across a variety of platforms and devices for Citizens Bank. This individual will help solve complex problems in product areas and improve the team’s development. The successful candidate has a background in leading small design teams, but also has capabilities to dig in and contribute to design work as needed. This is a growing team and the candidate will need to be a player coach.

Primary responsibilities:
• Mentoring, motivating, coaching, and managing User Experience colleagues
• Being accountable for the performance, quality control, and the results of a UX pod team or group of UX Designers
• Assisting the Product Owner in Sprint Planning to define and prioritize the backlog to ensure a few sprints worth of work is always planned for the team
• Helping identify any issues impeding the UX pod team and recommending plans of action to remediate
• Create wireframes, mockups, user flows, prototypes, process flows and site maps to effectively communicate interaction and design concepts
• Collaborate with internal and external partners to conceptualize ideas and implement compelling customer-focused solutions across all digital touch points
• Identify and builds project teams and solves complex problems in product areas.
• Manage a UX team of designers, researchers, and copywriters as needed to support UX work in an agile environment
• Initiate and conduct user experience research and testing
• Motivate, inspire, and influence others in the organization to engage with design thinking and best UX practices
• Participates in identifying and defining strategic initiatives as well as supporting those efforts


Required Skills/Experience:
• Have at least 8-10 years professional experience in the software/design/digital world
• Recent experience in UX roles ~ 8+ years
• Proven UX/UI experience with a strong portfolio
• Proficiency with design and prototyping applications such as Sketch/InVision and Adobe Creative Cloud
• Excellent visual design skills with a high sensitivity to user-system interaction 
• Ability to present your designs and sell your solutions to various stakeholders 
• A broad understanding of web/mobile UI standards, usability, and practical experience in design and development of user interfaces for web and mobile applications.
• Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment, manage multiple projects at the same level of detail
• Knowledge of ADA standards for UI
• Bachelor's Degree in design, human-computer interaction (HCI), or equivalent professional experience
• Experience with Agile Development strongly preferred

Hours & Work Schedule

• Hours per Week:  40  
• Work Schedule:  Mon-Fri, 8:30 – 5:00 

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Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.