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Analysis and Reporting Senior Analyst

Location Dedham, Massachusetts Job ID/ Req. Number196282-2 Category Administration Full/Part Time F Shift 1st Shift


This is a senior reporting/analyst position. The successful candidate will combine exceptional business analysis skills with advanced report development capability. He/she will be working with the business stakeholders on reporting requirements, identifying proper data sources, development of report/dashboard, and be able to validate report’s output and deliver it for review to the business user with no or minimal follow up required; thus, owning the report’s lifecycle end-to-end. In addition to report development he/she will work with business stakeholders to offer analysis and key business insights that help the business reach it's strategic goals.

Primary responsibilities include:

  • Working as one team to accomplish the data strategy, with specific emphasis on creating data visualization, dashboards, and identifying business pportunities through data and communicating insights
  • Collaborate with lines of business leadership and colleagues to advocate use of data internally to promote data-driven decision making
  • Help shape processes and routines that drive data organization, reporting simplification, efficiencies, and offer deeper insights to the lines of business
  • Independently translating business requirements into technical specifications to develop reports
  • Driving small initiatives and represent the team in larger-scale enterprise projects
  • Troubleshooting production issues related to data loads and report distribution
  • Working directly with multiple stakeholders, delivering world-class customer service to users
  • Understanding the business needs and building a relationship of trust
  • Tell a story through data visualization


Required Skills/Experience:

  • 7+ years of experience in reporting in a development capacity
  • 3+ years experience in business analysis
  • Strong problem-solving and time-management skills, a superior customer service orientation and advanced analytical capability
  • Ability to multi-task and function efficiently in a high-volume, fast-paced  environment
  • Solid working knowledge of database principles and concepts
  • Solid written, verbal and interpersonal skills, as well as the ability to support others through training and coaching
  • Strong MS Excel and PPT skills
  • Tableau development skills required, other BI tools a plus

Preferred Skills/Experience:

  • Banking industry experience
  • SQL development skills


  • Bachelor's Degree required, MBA preferred

Hours and Work Schedule:

Hours per week: 40

Work schedule: 8:00am - 5:00pm, Monday - Friday


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran