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Privacy Director


Boston, Massachusetts; Westwood, Massachusetts; Johnston, Rhode Island; Providence, Rhode Island

Job ID: 29650

Full/Part Time:

Shift: 1ST


As the Privacy Director, you will lead the Privacy Office driving the strategy for compliance with existing and new laws and regulation. Leading a team of privacy professionals and developing cross functional business relationships, the Privacy Director will foster an open and honest risk management and compliance culture within Citizens. This includes setting strategy for compliance, providing oversight of the Privacy Program, providing guidance to all Citizens Business Lines/Divisions, and supporting the response efforts related to privacy incidents. The Privacy Director will lead various operational functions of the Privacy Program by identifying, evaluating, aggregating, and managing privacy related risks, developing privacy related standards, policies, procedures, and providing privacy guidance on all privacy related concerns across the bank.

Job Duties:

  • Lead the cross functional, bank wide strategy for compliance with applicable existing and emerging Federal and State regulations and laws.
  • Influence the organizational culture related to managing privacy, identity theft, and data protection risks.
  • Collaborate with Business Lines/Divisions to assess privacy related controls to ensure compliance with applicable laws, rules, and regulations. Partner with Office of Fair & Responsible Banking and Corporate Security to assess potential areas of harm.
  • Lead privacy incident investigation, analysis and response activities for all privacy issues reported to the Privacy Office
  • Perform independent privacy risk assessments of regulations and laws (e.g., GLBA, GDPR, CCPA, TCPA and other frameworks and guidance) to evaluate risks and propose mitigation controls/strategies.
  • Analyze new business initiatives and products to identify potential privacy risks, ensuring Privacy by Design approaches are implemented.
  • Evaluate vendor contracts and services for inclusion of appropriate privacy and data protection provisions.
  • Develop, monitor, and analyze key risk metrics to identify emerging and potential privacy risks, trends, and issues, and escalate, appropriate.
  • Support the Chief Privacy Officer in the development, maintenance, and enhancement of the Privacy Program, as well as regulatory notifications, and Board of Director communications.
  • Partner with Business Lines/Divisions to ensure timely identification, mitigation, resolution and escalation of existing and emerging privacy risks and issues.

Required Skills/Experience:

  • 8+ years risk management experience from working in financial services industry.
  • 8+ years Privacy, Compliance, or Risk experience.
  • Strong working knowledge of privacy related risks associated with a banking institution as well as experience working in and/or building effective privacy programs.
  • Working knowledge of Artificial Intelligence and associated privacy risks. 
  • Incident Response experience preferred including experience leading investigations, analysis, and other notification/response activities.
  • Organizational experience managing large and complex projects and ability to interact with senior management and within a matrixed environment.
  • Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas.
  • Proven leadership and management skills in a professional environment.

Education, Certifications:

  • Bachelor’s degree in relevant field required; Advanced degree preferred (e.g., Masters/MBA/JD)
  • Certified Information Privacy Manager (CIPM), Certified Information Privacy Professional (CIPP), or other comparable certifications preferred.

Hours and Work Schedule: 3 days in the office, 2 remote.

  • Hours per Week: 40
  • Location: Boston MA or Johnston RI
  • Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


Bloomberg Gender Equality Index, Standout


Top Regional Company for Diversity


Forbes America's Best Large Employers


FORTUNE’s World’s Most Admired Companies


The Banker’s Bank of the Year


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Disability Equality Index Best Places to Work for Disability Inclusion


Human Rights Campaign Best Places to Work for LGBTQ Equality