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Commercial Real Estate Workout Officer


Boston, Massachusetts; Westwood, Massachusetts; Charlotte, North Carolina; Johnston, Rhode Island; Pittsburgh, Pennsylvania; Chicago, Illinois

Job ID: 228517

Full/Part Time: F

Shift: 1st Shift


The Commercial Real Estate Workout Officer I delivers proactive management of a substandard portfolio of 10 to 20 Commercial Real Estate loans to minimize credit losses, ensure return matches risk and, where possible, return customers to a satisfactory rating.  Our group is focused on a rescue culture to retain as many clients as possible.  If you enjoy solving problems and coming up with innovative solutions, this is a great opportunity for you!

The portfolio will be mainly bi-lateral but also at times may include:

  • Syndicated loans with individual Citizens Bank exposure averaging $5MM+.  
  • Working alongside a team leader to devise strategies, negotiate and structure transactions, obtain credit approval and document accordingly.  T
  • Financial analysis, property valuation assessment, and maintaining all required internal and external reporting.



  • 3+ yrs of Commercial Banking Experience, preferably in a Commercial Real Estate environment.
  • 3+ yrs experience in loan documentation and relevant Uniform Code and Bankruptcy considerations.
  • Adaptability to a high paced and challenging work environment.

Desired qualifications

  • Highly developed at persuasively presenting the Bank’s thoughts and position to gain consensus and execute proposed solutions to remedy substandard and non-performing credits.
  • Excellent math and analytical skills.
  • Excellent communication skills both oral and written.
  • Excellent time management skills.


  • Bachelor’s degree required

Hours and Work Schedule: 3 days in the office, 2 remote

Hours per Week: 40

Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Noteworthy Company for Diversity


Human Rights Campaign Best Places to Work for LGBTQ Equality


Military Friendly Employer