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Consumer Banking and Enterprise Experience Leadership Development Program

The Consumer Banking & Enterprise Experience Leadership Development Program (CBEX) is a critical program within the Consumer Bank for cultivating talented, young professionals who aspire to be future leaders. As part of this program, you’ll be asked to be part of something larger than yourself and participate on a journey to help customers reach their potential. This deep level of customer centricity feeds every aspect of our business from developing strategies, how we market our brand, development of products (such as savings, student loans, investments), to the advancement of our channel capabilities (Mobile, Online, ATM, Branch, and Contact Center). This is an exciting time to join the Consumer Bank as we strive to provide the simplest and most personal banking experience, gain customers’ trust, and become their bank of choice for financial products, services, and advice.

Why Apply?

  • Opportunity for you to experience four different Consumer Banking and Enterprise Experience business units in a short period of time
  • Development of leadership and analytical skills, as well as a comprehensive understanding of bank operations
  • Exposure to senior leadership through panels, meetings, and training
  • An established mentorship program designed to guide you through your first year
  • A competitive compensation program

Program Features

  • Westwood, MA base location; additional rotations may include: Westwood, MA, Warwick, RI, Johnston, RI, East Providence, RI or other locations
  • A one-week orientation focusing on banking, financials and overall strategy, followed by two 
    weeks of shadowing colleagues in a local branch
  • Hands-on training during each rotation that builds your knowledge of Consumer Banking and Enterprise Experience strategy and operations
  • Challenging project assignments (e.g. developing strategy to accelerate migration of deposit transactions from the branch to ATMs)
  • Unique volunteer activities, networking events and business competitions that offer exposure
    to our customers, community and executives
  • Four, 3-month rotations across various Consumer Banking lines of business which may include Business Banking, Citizens Access, Consumer Strategy, Customer Experience, Digital, Distribution, Lending, Marketing & Communications, Operations, Risk, Transformation, and Wealth

Early Career Program Activities

  • 2-day orientation in downtown Boston with all bank-wide Early Career Development Program colleagues
  • Branch and customer site visits (such as the Harpoon Brewery)
  • Dedicated community service activities with your peers
  • Early Career Program development days
    • Several development/training days, where executives in the bank will speak to you 
      about high-level banking operations and offer advice on how to succeed
  • Strategic Challenge – All Early Career colleagues are split into mixed teams and assigned 
    an organizational problem
    • Over the first 3-months of the program, you and your team will schedule calls and 
      meetings to develop a plan to win and solve the problem statement
    • Your team will present to a panel of judges in September and the winning team will be given the opportunity to present to an executive counsel the following month

Career Path

Near the end of the program, you’ll participate in a matching process and be placed in a full-time role within Consumer Banking or Enterprise Experience. Past graduates of the CBEX have been placed in the following roles:

  • Business Analyst, Digital Business (Digital)
  • Business Analyst, Merchant Financing (Lending)
  • Business Analyst, Partnership Sales (Lending)
  • Digital Content Partner (Marketing & Communications)
  • Experiential Marketing Analyst (Marketing & Communications)
  • Personalization Marketing Analyst (Marketing & Communications)
  • Premier Wealth Advisor (Wealth)
  • Product Performance Consultant (Lending)
  • Project Manager, Sales Development (Distribution)
  • Social Media Community Manager (Digital)
  • Strategy Consultant (Citizens Access)
  • Strategy Consultant (Consumer Strategy)
  • Strategy Consultant (Distribution)
  • UX Researcher (Digital)

Further, you’ll be eligible to join the CBEX Alumni Advisory Board, which offers continuing engagement through learning & development opportunities, volunteer activities, and social events. You may also have the opportunity to partner closely with the Program Management team on recruiting, interviewing, and program planning and design.